Service Delivery Manager

Reed; Redhill; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Service Delivery Manager to oversee the delivery of high-impact projects across multiple MOD contracts. The ideal candidate has strong project management experience, a technical understanding of electronic systems, and excellent communication skills. This role offers a unique opportunity to work in a collaborative environment on critical services for UK defence and government clients.

Benefits

Competitive salary

Flexible working options

Benefits package

Qualifications

• Strong project management experience within MOD or UK government departments.
• Flexibility to travel and adapt to changing project demands.

Responsibilities

• Lead delivery of MOD projects across multiple contracts.
• Maintain oversight of all active projects.
• Act as a key contact for technical issue resolution.
• Support the development of service management functions.
• Represent the organization at customer meetings.
• Contribute to bid writing and tender responses.
• Take on line management responsibilities as the team expands.

Skills

Project management experience

Technical understanding of electrical systems

IT networking knowledge

Satellite communications

Excellent communication skills

Stakeholder management

Highly organized

Education

Degree in engineering or science

Job description

Technical Service Delivery Manager

Location: Flexible with travel across the UK
Salary: Competitive + Benefits
Security Clearance: Must hold or be eligible for DV Clearance

Are you an experienced Project Manager with a strong technical background and a track record of delivering complex programmes within defence or government environments? We’re looking for a proactive and capable Technical Service Delivery Manager to lead the delivery of high‑impact projects across multiple MOD contracts.

Opportunity

Reporting to the Programme Director, you’ll take ownership of project delivery across key government frameworks, ensuring services are implemented effectively and supported throughout their lifecycle. You’ll be instrumental in managing technical service launches, resolving engineering challenges, and driving continuous improvement in service management.

This role offers a unique blend of hands‑on project management, stakeholder engagement, and strategic oversight—ideal for someone who thrives in a fast‑paced, multi‑contract environment.

Key Responsibilities

• Lead delivery of MOD projects across multiple contracts, producing and maintaining high‑quality documentation (PMPs, risk registers, schedules).
• Maintain oversight of all active projects, ensuring alignment with contractual scopes and internal service readiness.
• Act as a key contact for technical issue resolution and service support.
• Support the development of service management and planning functions.
• Represent the organisation at customer meetings, ensuring technical and commercial alignment.
• Contribute to bid writing and tender responses for MOD and government opportunities.
• Take on line management responsibilities as the team expands.

What You’ll Bring

• Strong project management experience within MOD or UK government departments.
• Technical understanding of electrical/electronic systems, IT networking, and satellite communications.
• Commercial awareness and familiarity with MOD contracting processes (Defence Digital, DE&S).
• Excellent communication and stakeholder management skills.
• Highly organised, self‑sufficient, and able to manage competing priorities.
• Degree in engineering or science preferred, but not essential.
• Flexibility to travel and adapt to changing project demands.

Why Apply?

This is a fantastic opportunity to join a forward‑thinking organisation delivering mission‑critical services to UK defence and government clients. You’ll be part of a collaborative team, working on high‑profile projects with real‑world impact. If you’re customer‑focused, technically astute, and ready to take ownership of complex programmes—this role is for you.