Service Delivery Manager

Compass Group UK & Ireland; Nottingham; On-site; GBP 45,000; Full time

Job summary

A leading service provider in Nottingham is seeking a Service Delivery Manager to ensure smooth service delivery across all operational areas. The role involves leading teams, managing budgets, and driving continuous improvement with a focus on safety and customer satisfaction. Candidates should have experience in management within the Soft FM industry and possess strong leadership and organizational skills.

Qualifications

• Proven experience in a management role within the Soft FM industry.
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Leading and motivating teams across Facilities, Catering, and Retail.
• Managing resources, labour, and budgets efficiently.
• Monitoring service standards and identifying opportunities for improvement.

Skills

Leadership

Communication

Organisational skills

Financial and commercial acumen

Customer service

Job description

Service Delivery Manager – Chetwynd Barracks

40 hours per week, Monday to Friday | £45,000 Per Annum

Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference?

What you'll be doing

As a Service Delivery Manager, you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction.

Your main responsibilities will include:

• Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service
• Managing resources, labour, and budgets efficiently
• Monitoring service standards and identifying opportunities for improvement
• Overseeing third-party suppliers to ensure compliance with SLAs
• Championing health, safety, and compliance across all operations
• Driving employee engagement and team development

What we're looking for

Our ideal candidate will be an experienced, confident leader with a passion for delivering operational excellence and outstanding customer service.

You should have:

• Proven experience in a management role within the Soft FM industry
• Strong leadership and organisational skills
• Financial and commercial acumen
• Excellent communication and interpersonal abilities
• A hands‑on, proactive approach and a “can‑do” attitude
• Strong computer and administrative skills
• A passion for food and service excellence

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!