Service Delivery Manager

Reed; Newcastle upon Tyne; Hybrid; GBP 100,000 - 125,000; Part time

Job summary

A key infrastructure business in Newcastle is seeking an IT Service Delivery Manager for a 3-month contract. The role requires experience in managing major incidents and strong knowledge of ITIL processes. The successful candidate will represent IT to both business stakeholders and IT vendors, while also formulating delivery plans and monitoring service performance. This position offers £400-£525 per day and involves 4 days onsite with occasional national travel.

Qualifications

• Experience within a similar role is essential.
• Proven ability to manage major incidents and escalations.
• Strong knowledge of ITIL processes required.
• Experience with Microsoft technologies is necessary.

Responsibilities

• Formulate short-term and long-term IT Service Delivery plans.
• Represent IT to internal business and third-party vendors effectively.
• Build and maintain relationships with IT senior management.
• Monitor supplier performance and IT service delivery.

Skills

ITIL processes

Managing major incidents

Microsoft technologies

Fast-paced environment

Job description

IT Service Delivery Manager

Newcastle – 4 days onsite / 1 WFH

3 Month contract – INSIDE IR35

£400-£525 Per Day Umbrella

One of ourkey infrastructure businesses with a HQ in Newcastle are looking to bring on an IT Service Delivery Manager as part of their core IT Ops Function.

You will be involved in running a national team of regional engineers alongside planning and delivery of their IT service across the group.

The role is 4 days on site your main location will be Newcastle but there will be national travel required on occasion.

Key responsibilities:

• Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service.
• Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers.
• Build, develop and maintain successful, long-term relationships with IT senior management.
• Understand and identify business challenges and develop strategies and solutions to deliver added value to the business.
• Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities.
• Supports budget related conversations on different levels.
• Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met.

• Develop and maintain continuous service improvement plans.

Experience required:

• Experience within a similar role
• Experience managing major incidents and escalations
• Ability to work in a fast-paced environment
• Excellent knowledge of ITIL processes
• Experience working with Microsoft technologies