Service Delivery Manager

Isr Recruitment Limited; Morley; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A dynamic recruitment agency is seeking a Service Delivery Manager in Leeds with a strong background in IT service management. The ideal candidate will oversee IT operations, ensuring excellent service delivery while managing incidents and stakeholders effectively. This role offers competitive compensation of £50,000 to £55,000 per year with excellent benefits. The position allows for a flexible remote-working schedule.

Benefits

Excellent company benefits

Flexible remote working hours

Qualifications

• Strong experience in Service Delivery or Problem/Incident Manager role.
• In-depth understanding of ITIL practices.
• Ability to manage senior stakeholders.

Responsibilities

• Oversee day-to-day IT service operations.
• Ensure timely resolution of incidents.
• Lead root cause analysis to prevent future issues.

Skills

Service Delivery Management

ITIL V4 Certification

Change Management

Problem Management

Stakeholder Management

Tools

ServiceNow

Job description

• Service Delivery Manager
• Leeds (x2-3 days remote-working per week)
• c£50,000 to £55,000 per year
• Plus excellent company benefits and incentives

Opportunity

Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team.

You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management.

The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times.

Skills and Experience

• Strong experience working in a Service Delivery or Problem/Incident Manager role
• In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
• Experience with change management planning and documentation
• A deep understanding of escalation actions, processes and reporting
• Extensive exposure to release and deployment management processes
• Ability to manage senior level stakeholders and end-clients

Role and Responsibilities

• Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support
• Ensure timely resolution of incidents and problems
• Lead root cause analysis and implement preventative measures
• Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services
• Identify opportunities to enhance service delivery, reduce costs and improve user experience

Applications

Please contact James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology?