Service Delivery Manager

Adecco; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading consultancy is seeking a Service Delivery Manager for their Manchester office with a hybrid working model (2-3 days a week). The role involves managing service delivery, ensuring client satisfaction, and overseeing financial performance. Candidates must have experience in service delivery and ITIL processes, and will require SC clearance due to the nature of the role.

Qualifications

• Experience in service delivery with a focus on client satisfaction and cost efficiency.
• Proactive, solutions-oriented approach to managing challenges and driving improvements.
• A collaborative mindset and good communication skills.

Responsibilities

• Build and maintain strong relationships with clients as a trusted point of contact.
• Implement and manage a service governance plan to ensure service level agreements are met.
• Oversee financial performance including forecasting, invoicing, and cost management.

Skills

Service delivery experience

Client satisfaction focus

Strong communication skills

ITIL (V3/V4) knowledge

Proactive problem-solving

Job description

Overview

A Leading Consultancy is seeking x5 Service Delivery Managers for their Manchester office, with hybrid working (2-3 days a week). Due to the nature of the role this position will require the successful candidate to undergo SC clearance and be a Sole UK National.

As a Service Delivery Manager, you'll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You'll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an exciting opportunity to work with a global delivery account in a first-generation outsourcing environment, enabling transformational change and the rollout of best practices.

Pre-employment checks

If you are successfully offered this position, you will undergo a series of pre-employment checks, including:

• Identity
• Nationality (single or dual) or immigration status
• Employment history going back 3 continuous years
• Unspent criminal record check (Disclosure and Barring Service)

Your role

• Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation.
• Implement and manage a service governance plan, ensuring service level agreements (SLAs) are met and continuously improved.
• Collaborate with internal teams to monitor service status, resolve issues, and deliver high-quality outcomes.
• Oversee financial performance, including forecasting, invoicing, and cost management, ensuring accuracy and transparency.
• Represent delivery in client discussions, ensuring contractual obligations and service expectations are met.

Your skills and experience

• Experience in service delivery with a focus on client satisfaction and cost efficiency.
• A collaborative mindset and strong communication skills, with the ability to engage effectively with clients and internal teams.
• A good understanding of ITIL (V3/V4) processes and service management best practices.
• Awareness of cloud and end-user services, and how they contribute to operational success.
• A proactive, solutions-oriented approach to managing challenges and driving improvements.

Security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.