Service Delivery Manager

Sodexo; Manchester; On-site; GBP 125,000 - 150,000; Full time

Job summary

A global service provider is seeking a Service Delivery Manager in Manchester. You will oversee service relationships between clients and IT support, ensuring service levels exceed expectations. The ideal candidate has robust service delivery management experience, ITIL knowledge, and excels in stakeholder communication. Join us to be part of something meaningful, with competitive salary and comprehensive benefits.

Benefits

Competitive salary

Sodexo retirement plan

Gym discounts

Employee assistance programme

Qualifications

• Minimum of 3 years' experience in service management.
• Strong and proven service delivery manager experience.
• Experience of implementing new IT standards.

Responsibilities

• Manage service relationships between key customers and IT service desk.
• Build relations with key clients to offer technical advisory.
• Drive service review meetings and create performance reports.

Skills

Service delivery management

Information governance

ITIL awareness

Stakeholder management

Service delivery and transition experience

Job description

Overview

protocol and guidelines for repeatedly successful outcomes
Complaints and escalations management
P1/P2 Major Incident management and Bridge co‑ordination/facilitation
Establish and communication channels for key comms and updates
Please see attached job description for further information regarding the role requirements.

The Ideal Candidate

• Strong & proven service delivery manager experience
• Experience of Information governance / ISO accreditations
• Strong understanding of ITIL
• Experience of implementing new IT standards
• Confident communicator who can manage a wide range of stakeholders
• Minimum of 3 years' experience service management
• Experience of service delivery and transition

Package Description

Competitive Salary
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whatever life has its obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached.

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Main Responsibilities

• To manage the service relationships between key customers, service components and the IT service desk in the supply of managed services and support, ensuring that the contracted services meet or exceed agreed levels to the satisfaction of the customers.
• Build relations with key clients to become their point of contact, technical advisory and to proactively position potential solutions.
• Drive customer and third‑party service review meetings covering performance, service improvements, quality and processes.
• Create performance reports on a weekly/monthly basis displaying activities, KPI's, SLA's management information, highlights and lowlights.
• Create process and procedure.

Ready to be part of something greater? Apply today!

For more information on Sodexo Careers please visit Sodexo Careers.