Service Delivery Manager

OCS; Liverpool; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is recruiting a Service Delivery Manager for the Liverpool site to lead the engineering team and ensure safe, compliant maintenance in line with contractual obligations.

You will drive performance, manage day-to-day operations, coordinate with Helpdesk, and develop the team while maintaining strong client relationships.

Experience supervising maintenance teams and knowledge of CAFM/IT tools are desirable; a proactive leader with excellent communication will fit well.

Qualifications

• Strong supervision experience of an engineering maintenance team.
• Experience driving continuous improvement in engineering standards.
• Good understanding of Health & Safety, Environmental and Quality Assurance procedures.
• Experience with CAFM systems preferred.
• Excellent communication skills.

Responsibilities

• Manage day-to-day site engineering team operations and maintenance to service levels.
• Monitor operational performance against KPIs and client expectations.
• Coordinate with Helpdesk and engineers to ensure proper job sheets and compliance docs.
• Develop the team and promote a proactive working environment.
• Act as a point of escalation for operational and technical issues.

Skills

Team leadership

Client relationship management

Problem solving

Health & Safety awareness

Communication skills

Education

Technical qualification in building services

Tools

CAFM systems

MS Office

Relevant technical software

Job description

About The Role

We are currently recruiting for a Service Delivery Manager to join our Technical Services team in Liverpool. The Service Delivery Manager will be responsible for the day-to-day delivery of technical services at the site, leading the engineering team and ensuring planned and reactive maintenance is delivered safely, efficiently and in line with contractual requirements.

Key Responsibilities

• Responsible for the day-to-day management and supervision of the site-based engineering team, ensuring all planned and reactive maintenance is completed to the required standards and in line with agreed service levels.
• Manage the operational performance of technical services across the site, ensuring contractual KPIs and client expectations are consistently achieved.
• Build and maintain a strong working relationship with the client, acting as a key point of contact for technical service delivery.
• Coordinate effectively with the Helpdesk and engineering team to ensure tasks are fully closed out with clear and comprehensive job sheets and compliance documentation.
• Lead, support and develop the engineering team, driving performance, standards and continuous improvement.
• Act as a point of escalation for operational and technical issues, ensuring problems are managed through to resolution.
• Work through technical issues and challenges to identify practical and effective solutions.
• Supervise and manage the team to deliver a consistently high standard of service to the client.
• Maintain a good commercial understanding of the contract and wider business requirements.
• Promote a proactive, ‘can-do’ approach, ensuring tasks within the team’s capabilities are completed safely and in a timely manner.

Essential Hiring Criteria

• Applicants must have the right to work in the UK.
• Technically qualified with a strong understanding of building services and technical infrastructure.
• Previous experience supervising or managing an engineering maintenance team.
• Experience of driving continuous improvement in engineering and maintenance standards.
• Good understanding of Health & Safety, Environmental and Quality Assurance procedures.
• Experience of supervising, supporting and developing operational teams.
• Good IT skills, including MS Office and relevant technical software.
• Experience using CAFM systems.
• Excellent verbal and written communication skills.
• Strong problem-solving and planning skills, with the ability to take ownership of issues through to resolution.
• Confident working with clients and stakeholders, managing expectations and representing technical service delivery at client meetings.
• A strong team leader with the ability to set standards, motivate others and create a positive and proactive working environment.

Personal Attributes

• High attention to detail.
• Methodical and structured approach to problem-solving.
• Patient and professional communication style.
• Collaborative approach when working with different teams and stakeholders.
• Good understanding of client requirements and business drivers.
• Excellent communication skills at all levels.
• Adaptable and flexible to changing priorities.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.