Service Delivery Manager

Proftech Talent; Lichfield; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading technology recruitment firm is seeking a Service Delivery Manager to join their team in Lichfield. The role involves managing the delivery of a camera platform and telematics solutions for various clients, ensuring smooth project execution. The ideal candidate will have over 3 years of experience in service delivery or project management, excellent communication skills, and a good understanding of camera technology and telematics systems. Benefits include paid holidays and a pension scheme.

Benefits

23 days plus bank holidays

Free onsite parking

Pension scheme

Qualifications

• 3+ years' experience in service delivery, project management, or technical programme coordination.
• Demonstrable experience managing hardware / software solution rollouts.
• Confident communicator who can present to customers and senior stakeholders.

Responsibilities

• Manage the end‑to‑end delivery of the MaxConnex camera platform.
• Serve as the primary delivery contact for customers.
• Define project scope and success criteria.

Skills

Service delivery experience

Project management

Technical programme coordination

Camera technology understanding

Telematics systems knowledge

Excellent communication

Organizational skills

Job description

Service Delivery Manager

Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team.

Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights, and control over their operations.

They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions—ensuring projects run smoothly from planning through to successful implementation.

Qualifications

• 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment.
• Demonstrable experience managing hardware / software solution rollouts.
• Strong understanding of camera technology, telematics systems, or fleet management tools.
• Proven ability to lead cross‑functional teams and manage external suppliers or partners.
• Excellent organisational skills and attention to detail; you thrive on keeping complex projects on track.
• Confident communicator who can present to customers, internal teams, and senior stakeholders.
• Resilient, resourceful, and adaptable in fast‑paced or ambiguous situations.
• A technical mindset and eagerness to learn—whether about CAN integration, AI dashcams, or connected vehicle standards.
• A valid UK driving licence and willingness to travel as needed.

Details

• Salary: £30,000 rising to £32,000
• Working Hours: Full time, Monday – Friday, 8:30 am – 5:00 pm
• Location: Shenstone, Lichfield
• Duration: Permanent Role of Service Delivery Manager

Responsibilities

• Manage the end‑to‑end delivery of the MaxConnex camera platform and associated telematics integrations across various customer environments.
• Serve as the primary delivery contact for customers, ensuring clear communication, expectation management, and post‑implementation support.
• Define project scope, success criteria, and key deliverables; create detailed project plans and ensure milestones are met.
• Work closely with supply chain, technical teams, and installers to coordinate stock, hardware configuration, and on‑site deployments.
• Identify potential delivery risks and proactively mitigate them through planning and escalation.
• Maintain oversight of ongoing deployments, tracking progress and performance against agreed SLAs and KPIs.
• Facilitate regular check‑ins, stakeholder updates, and delivery reviews with internal and external teams.
• Champion continuous improvement, capturing lessons learned and feeding insights back into the service and product offerings.

Benefits

• 23 days plus bank holidays
• Free onsite parking
• Pension scheme