Service Delivery Manager

The Methodist Church in Britain; Coalville; Sur place; GBP 65 000 - 90 000; Plein temps

Résumé du poste

National Highways in the North West region is seeking a Service Delivery Manager to oversee roadside technology maintenance and repair, directing contractors to meet safety and quality standards. The role includes supplier management, spend approval, and regional programme integration to minimise disruption.

You will lead planning, monitor performance, and engage with local customers while ensuring compliance with health and safety regulations on high-speed roads.

Qualifications

• Recognised academic qualification in road/highway engineering.
• Experience in highway asset maintenance decision making.
• Proven stakeholder liaison and supplier management.

Responsabilités

• Instruct, oversee and control roadside technology maintenance and repair across the region, to technical, quality and safety standards.
• Manage supplier performance against contractual service levels, investigating breaches and instigating remedial action.
• Track and monitor the performance of assigned routes or contract scope, identifying trends, risks and issues.
• Maintain cyclical and reactive maintenance work plans, deliver planned works and control and approve spend against budget.
• Integrate cyclical and reactive plans into the regional programme to minimise customer disruption.
• Manage changes and the impact of unplanned and emergency works, communicating risks and dependencies to stakeholders.
• Manage local customer engagement, addressing service requests, concerns and feedback promptly.

Connaissances

Roadside technology assets

Supplier management

Stakeholder liaison

Health & safety compliance

Planning & project delivery

MS Office

Formation

Academic qualification in highway engineering

Outils

MS Office

Description du poste

This Service Delivery Manager post sits within National Highways' North West region team and covers the roadside technology estate, such as traffic signals, variable message signs and CCTV. The role directs routine and reactive maintenance and repair by contractors to agreed technical, quality and safety standards. It carries contract supplier management, approval of spend against budget and local customer engagement, with a full clean driving licence required throughout employment. A recognised highway engineering qualification and experience of highway asset decision making are needed.

What the job involves

• Instruct, oversee and control roadside technology maintenance and repair across the region, routine or reactive, to technical, quality and safety standards
• Manage supplier performance against contractual service levels, investigating breaches and instigating remedial action
• Track and monitor the performance of assigned routes or contract scope, identifying trends, risks and issues
• Maintain cyclical and reactive maintenance work plans, deliver planned works and control and approve spend against budget
• Integrate cyclical and reactive plans into the regional programme to minimise customer disruption
• Manage changes and the impact of unplanned and emergency works, communicating risks and dependencies to stakeholders
• Manage local customer engagement, addressing service requests, concerns and feedback promptly

What’s required

Qualifications

• Recognised academic qualification in a relevant highway engineering discipline

Experience

• Proven experience in highway asset maintenance decision making, customer and stakeholder liaison and supplier management

Skills & knowledge

• Good understanding of roadside technology assets such as traffic signals, variable message signs and CCTV
• Good understanding of health and safety law and practice for high-speed roads and electrical and technology assets
• Strong planning and project delivery skills
• Strong computer literacy and familiarity with MS Office

Checks & eligibility

• Full clean driving licence, required to be considered and throughout employment