Service Delivery Manager

Brook Street; Cheltenham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A rapidly growing healthcare service provider in Cheltenham is seeking a Service Delivery Manager to oversee daily service delivery, manage supply chain operations, and lead on-site coordinators. The ideal candidate will have excellent communication skills, proficiency in IT, and strong organizational abilities. The role offers benefits including 26 days of annual leave, a pension scheme, and private healthcare.

Benefits

26 days annual leave plus UK bank holidays

Pension scheme with 5% employer contribution

Discretionary bonus scheme

Private healthcare (Aviva & MediCash)

Enhanced maternity and paternity packages

Company sick pay

Bike2Work voucher scheme

Qualifications

• Proven experience in service delivery management within healthcare.
• Desirable to have a UK driving license.

Responsibilities

• Manage supply chain and subcontractors proactively.
• Act as main contact for contracts.
• Lead and support on-site coordinators.
• Ensure timely stock distribution and purchase order authorisation.
• Train Trust staff on company systems.

Skills

Excellent interpersonal, written, and verbal communication skills

Strong IT skills, including MS Office and data handling

Highly organised with strong time management and prioritisation abilities

Ability to work well under pressure and meet tight deadlines

Self-motivated with excellent customer service focus

Job description

Overview

Service Delivery Manager - Gloucester/Cheltenham

Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts.

Role Summary

Based within Cheltenham, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations to prevent service delays. You'll work closely with the Regional Service Delivery Manager and Operations Director.

Key Responsibilities

• Manage supply chain and subcontractors proactively
• Act as main contact for contracts
• Lead and support on-site coordinators
• Ensure timely stock distribution and purchase order authorisation
• Train Trust staff on company systems
• Maintain clear communication with Trust, suppliers, subcontractors, and teams
• Support surgical units with administration and purchasing
• Provide data analysis and assist with clinical trials when required
• Attend key meetings with Trust and suppliers

Skills and Experience

• Excellent interpersonal, written, and verbal communication skills
• Strong IT skills, including MS Office and data handling
• Highly organised with strong time management and prioritisation abilities
• Ability to work well under pressure and meet tight deadlines
• Self-motivated with excellent customer service focus
• UK driving license desirable

Benefits

• 26 days annual leave plus UK bank holidays
• Pension scheme with 5% employer contribution
• Discretionary bonus scheme
• Private healthcare (Aviva & MediCash)
• Enhanced maternity and paternity packages
• Company sick pay
• Bike2Work voucher scheme

Be part of a dedicated team delivering trusted healthcare services. Apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy