Service Delivery Manager

The Eikon Charity; Addlestone; On-site; GBP 40,000 - 50,000; Full time

Job summary

A wellbeing-focused organization in Addlestone is seeking a Service Delivery Manager to oversee the delivery of emotional wellbeing services. You will lead a team of practitioners, manage the SBN ND project, and ensure the effective provision and quality of services. Your role will involve impact monitoring, budget management, and collaboration with other services to enhance overall community wellbeing. Candidates should have relevant management experience and a background in service provision.

Qualifications

• Experience in managing emotional wellbeing services or similar.
• Strong skills in monitoring and evaluating service outcomes.
• Previous experience in budgeting for service delivery.

Responsibilities

• Manage Emotional Wellbeing Practitioner and Counselling Services.
• Oversee SBN ND project and ensure service quality.
• Collaborate across services for development and innovation.

Skills

Line Management

Budget Responsibility

Impact Monitoring

Job description

In your role as Service Delivery Manager you will manage elements of Mindworks contracted services that are delivered by our Emotional Wellbeing Practitioners with ND Specialism and our CYP Counsellors. The teams deliver services for CYP in both school and community settings and provide both groups and one to one relevant to individual needs and community areas of contract coverage for Surrey. In addition you will manage our SBN ND project, currently funded to end March 2026. Responsible for the service provision, demonstrating outcomes and impact, as well as supporting the team with safeguarding and non-clinical supervision. You will work closely with other managers to ensure the optimum level of quality assured and safe service operations are delivered to CYP and their families. Innovation and development collaboration will be an important element of the Managerial position; this is both within the service and in collaboration across the wider Surrey Wellbeing Partnership and Mindworks Alliance.

• Lead the delivery of Emotional Wellbeing Practitioner (ND), Counselling Services and SBN ND Practitioners
• Development and innovation of Emotional Wellbeing Practitioner (ND), Counselling and SBN ND Services
• Line Management/Case Management
• Impact Monitoring, Evaluation and Reporting
• Budget Responsibility