Service Delivery Leader — Multi-Site Airport Operations

Leidos, Inc.; Sheffield; On-site; GBP 36,000 - 55,000; Full time

Job summary

A leading service solutions provider is looking for a Service Delivery Manager to oversee operations at multiple sites, ensuring top-level service delivery and compliance with industry regulations. You’ll monitor service performance and manage cross-functional teams, delivering operational excellence. This role demands strong leadership, excellent analytical skills, and the ability to foster collaboration among stakeholders. The right candidate should have a background in technical service operations and a passion for driving change and improvement.

Benefits

Competitive salary

Diversity and inclusion policies

Qualifications

• Experience in multi-site technical service operations in regulated environments.
• Strong performance management and leadership capabilities.
• Proficiency in interpreting complex technical information.

Responsibilities

• Ensure compliance with inventory management.
• Monitor and report on all Service Level Agreements (SLAs).
• Drive performance and operational excellence across service sites.

Skills

Excellent leadership

Strong collaboration

Proficient in Microsoft Office

Strong analytical skills

Ability to travel regularly

Education

IOSH Managing Safely qualification

NVQ Level 3, HNC, HND in Electronics, Elec/Mechanical Engineering

Tools

Salesforce Lightning

Data analytics tools

Job description

A leading service solutions provider is looking for a Service Delivery Manager to oversee operations at multiple sites, ensuring top-level service delivery and compliance with industry regulations. You’ll monitor service performance and manage cross-functional teams, delivering operational excellence. This role demands strong leadership, excellent analytical skills, and the ability to foster collaboration among stakeholders. The right candidate should have a background in technical service operations and a passion for driving change and improvement.