Service Delivery Lead

Maximus; Manchester; On-site; GBP 30,000; Full time

Job summary

A global health services provider in Stretford is seeking a Service Delivery Lead to oversee an administrative team. You will be responsible for managing staff resources, delivering performance metrics, and ensuring operational efficiency. The ideal candidate will possess strong people management skills, attention to detail, and proficiency in MS Office applications. This position offers a competitive salary of £30,000 per annum.

Qualifications

• Experience in a Business Administration position or similar role.
• Strong people management and coaching skills.
• Attention to detail in relation to office supervision duties.

Responsibilities

• Deliver business performance metrics with team and management.
• Manage and deploy staff resources to meet deadlines.
• Produce and use statistical data for workload management.

Skills

People management

Coaching skills

Fluent English

Attention to detail

MS Word

MS Excel

MS Outlook

Job description

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General information

Job Posting Title Service Delivery Lead Date Monday, July 14, 2025 City Stretford Country United Kingdom Working time Full-time Closing Date 30-Jul-2025

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

As the Service Delivery Lead at our site in Stretford, you will hold line management responsibility for an administrative team, including recruitment, performance appraisals, absence management, performance management, disciplinary and grievance procedures.

Duties include:

Deliver business performance metrics with team and wider management team

Managing and deploying staff resources to ensure that deadlines and targets are met within agreed timescales

Ensuring that medical, administration, accommodation and computer resources are maximised to schedule sufficient examinations to achieve all targets

Producing, making active and regularly using statistical data and dissemination of work management reports to manage the workload effectively, including cascading of same to your team

Working with other teams and Team Leaders to ensure cohesion within unit and work flow progression

Providing reports on performance as appropriate

Supporting the Operations Manager in establishing and maintaining effective customer liaisons.

Salary£30,000 per annum.

Experience in a Business Administration position or similar role

Strong people management and coaching skills

Fluent English language skills: spoken and written in a clear, caring, courteous and professional manner

Attention to detail in relation to office supervision duties

Ability to confidently use MS Word, Excel and Outlook to a basic standard

Able to motivate team members to deliver work to set targets and effectively structure daily activities ensuring effective outcome

Willingness to travel as required by the business and undertake other duties and working patterns as required.