Service Delivery & Field Planning Coordinator

JLA Group; Stafford; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading service provider in Stafford is looking for a Customer Service Coordinator. In this role, you will manage inbound contact and sales tasks, plan work for engineers, and collaborate with teams to ensure efficient service delivery. The ideal candidate has excellent customer service skills and experience in planning within a fast-paced environment. This position offers a comprehensive benefits package and opportunities for career development.

Benefits

Employee Assistance Programme

Gym membership discounts

25 days of annual leave plus bank holidays

Flexible working options

Qualifications

• Experience working in a customer-facing role.
• Experience planning/scheduling in a fast-paced environment.
• Experience in time-critical roles with multitasking abilities.

Responsibilities

• Manage all work from inbound contact and sales teams.
• Plan work for engineers to ensure contract obligations.
• Collaborate with Service Delivery teams for timely completion of tasks.

Skills

Computer skills

Excellent customer service skills

Strong written and spoken English

Good geographical knowledge

Job description

A leading service provider in Stafford is looking for a Customer Service Coordinator. In this role, you will manage inbound contact and sales tasks, plan work for engineers, and collaborate with teams to ensure efficient service delivery. The ideal candidate has excellent customer service skills and experience in planning within a fast-paced environment. This position offers a comprehensive benefits package and opportunities for career development.