Service Delivery Engineer — Global Tech Concierge

American Express; Brighton; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A global financial services company seeks a Service Delivery Engineer based in Brighton. You will manage a team to deliver seamless technology support to enhance customer experiences. The ideal candidate possesses strong expertise in Windows and MAC OS, as well as proficiency in Active Directory and network protocols. Competitive salary and benefits are offered, with a flexible working model to suit your needs.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, and vision insurance

Flexible working model

Career development and training opportunities

Qualifications

• 3–5 years of hands-on experience in a similar role.
• Experience with network protocols and operating systems.
• Patching and remediation experience required.

Responsibilities

• Manage a customer-facing team in a demanding environment.
• Troubleshoot issues and manage major incidents.
• Ensure quality of service delivery and reporting standards.

Skills

Windows OS skills

MAC OS skills

Active Directory knowledge

Android/iOS skills

Agile methods

EUC applications support

Education

University Degree in Computer Science or related field

Tools

MDM (Mobile Device Management)

Office 365

Job description

A global financial services company seeks a Service Delivery Engineer based in Brighton. You will manage a team to deliver seamless technology support to enhance customer experiences. The ideal candidate possesses strong expertise in Windows and MAC OS, as well as proficiency in Active Directory and network protocols. Competitive salary and benefits are offered, with a flexible working model to suit your needs.