Service Delivery Coordinator

Bellrock Property and Facilities Management; East Midlands; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading property services company in the East Midlands is seeking a Service Delivery Coordinator to assist the Service Delivery Manager with administrative tasks. This role involves monitoring job progress, liaising with suppliers, and ensuring smooth operation of services. Candidates should have experience in a coordinating role, be detail-focused, and possess strong communication skills. This position offers flexible working arrangements and a comprehensive benefits package.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Health and wellness program

Enhanced parental leave

Healthcare Cashplan

Qualifications

• Experience in a coordinator, scheduling, or admin role.
• Comfortable with systems, phone, and email communications.
• Detail-focused and highly organized.

Responsibilities

• Monitoring job queues and updating records accurately.
• Contacting suppliers and engineers for updates and job progress.
• Coordinating with the Service Delivery Manager to resolve escalation issues.

Skills

Coordinating tasks

Clear communication

Detail-oriented

Problem-solving

Organizational skills

Job description

Overview

Service Delivery Coordinator

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service models spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

Support the Service Delivery Manager by providing administrative and operational coordination. Track job progress, chase updates, liaise with engineers and suppliers, and ensure jobs move forward smoothly.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way.

And as a Service Delivery Coordinator with Bellrock, you’ll do it by

• Monitoring job queues and updating records accurately
• Contacting suppliers and engineers for updates and job progress
• Rebooking or rescheduling jobs as needed
• Raising purchase orders and processing updates in the system
• Supporting MI and reporting requirements
• Coordinate with the Service Delivery Manager to resolve escalation issues quickly, by taking ownership of jobs where loss of trade or critical asset failure has occurred until satisfactory completion keeping client informed until trade is resumed

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Service Delivery Coordinator, you’ll need

• Experience in a coordinator, scheduling, or admin role
• Comfortable with systems, phone, and email comms
• Able to juggle completing tasks and priorities
• Adherence to processes and procedures
• Detail-focused and highly organised
• Tenacious and persistent in chasing actions
• Clear communicator and team player
• Good Judgement & understanding when to escalate issues

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Head Office, Leicester, LE1 6LP Wednesday - Friday 7.00am to 2.00pm plus one in six weekends with a day off in the following week.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.