Service Delivery Coordinator

risual Limited; East Midlands; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in the East Midlands is seeking a Service Delivery Coordinator to enhance customer relationships and support service delivery for diverse accounts. The ideal candidate possesses excellent communication and organisational skills, and thrives in a fast-paced environment. This role offers hybrid working options and a comprehensive benefits package, including private medical insurance and a company pension scheme.

Benefits

Hybrid Working

Private Medical Insurance or Company Paid Health Cash Plan

25 days holidays plus your birthday off

Company Pension Scheme

Life Assurance x 4

Discounted Gym Membership

Company Social events

Qualifications

• Must have strong verbal and written communication skills.
• Demonstrate understanding of Node4 solutions.
• Ability to manage time effectively.

Responsibilities

• Develop and maintain strong customer relationships.
• Oversee ITIL related customer relationship duties.
• Support a team of Service Delivery Managers.

Skills

Excellent communication skills

Excellent writing skills

Attention to detail

Organisational skills

Team player

Interest in Technology and Business

Job description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

The Service Delivery Coordinator is responsible for developing and maintaining strong customer relationships to drive customer satisfaction, overseeing a variety of ITIL related and customer relationship duties. You will support a team of Service Delivery Managers with administration related duties and will manage a small number of customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver ‘Exceptional Service as a Standard’.

This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery related issues for your aligned accounts and customers.

What will you bring?

• Have excellent communication skills (verbal, written and face-to-face).
• Demonstrate basic understanding of Node4 solutions.
• Be an effective manager of your own time.
• You must have excellent writing skills.
• You must have good attention to detail.
• Enjoy working in a fast paced and energetic environment.
• Good verbal communication skills.
• Organisation, numeracy, and a structured approach to work.
• A team player who can work with diverse areas within Node4.
• Interest in Technology and Business.
• A positive can-do attitude.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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