Service Delivery Coordinator

Fuel Recruitment Limited; Coleshill CP; On-site; GBP 26,000 - 32,000; Full time

Job summary

A managed services provider in Coleshill is seeking a Service Delivery Coordinator to ensure high standards in customer experience and operational efficiency. The role involves coordinating the flow of customer orders and liaising with logistics teams to resolve issues. Ideal candidates will have strong communication skills and be able to build positive relationships with customers and suppliers. This is a full-time permanent position requiring a proactive approach to service delivery.

Qualifications

• Experience in a service delivery or logistics role.
• Strong communication and coordination skills.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Support the Service Delivery Team to achieve high standards.
• Coordinate customer order flow from receipt to delivery.
• Liaise with logistics teams to resolve issues.

Skills

Customer experience

Operational efficiency

Coordination

Relationship building

Job description

Service Delivery Coordinator - Permanent / Full-time (5 days a week on site) - Coleshill

Telecommunications / Logistics

Key skills / responsibilities

• Support the Service Delivery Team in achieving high standards of customer experience and operational efficiency.
• Coordinate the flow of customer orders from receipt to delivery, ensuring accuracy and timeliness.
• Liaise with warehouse and logistics teams to resolve issues promptly and maintain service continuity.
• Build and maintain positive relationships with customers, suppliers, and logistics partners.
• Assist with the training and development of junior team members.
• Contribute to continuous improvement initiatives to enhance service delivery and customer satisfaction.

Our client provides a managed services solution for comprehensive materials within telecoms. They are currently searching for a Service Delivery Coordinator to join their team on a full-time permanent basis