Service Delivery Coordinator

March Engineering Careers; Burntwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering services provider in Burntwood is seeking a Service Delivery Coordinator to ensure efficient scheduling of Field Service Engineers. This role involves booking service tasks, managing live tasks, and liaising with customers to maintain high service standards. Ideal candidates should have strong organizational skills and a commitment to customer satisfaction.

Responsibilities

• Booking and planning service tasks.
• Managing live service tasks from start to finish.
• Confirming service visits with customers.
• Liaising with customers and engineers daily.
• Planning scheduled services and coordinating with the supply chain.
• Organising follow-up visits.
• Handling incoming communications professionally.
• Managing service and breakdown queries.

Job description

We are March the UKs leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.

As the Service Delivery Coordinator, you will ensure the efficient and effective scheduling of Field Service Engineers, enabling timely response to planned service visits and emergency call-outs. The Service Delivery Coordinator acts as the central point of coordination between customers, engineers, and internal teams to maintain high service standards and customer satisfaction.

Key Responsibilities

• Booking and planning service tasks
• Managing live service tasks from start to finish
• Confirming service visits with customers
• Liaising with customers and engineers daily
• Planning scheduled services and coordinating with supply chainOrganising follow-up visits
• Handling incoming communications professionally
• Managing service and breakdown queries