Service Delivery Assistant

FirstGroup Internal; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading transportation firm in Plymouth is seeking a Service Delivery Assistant. The role requires excellent customer service skills, flexibility for varied shifts, and the ability to work in a team. Responsibilities include ensuring safe train departures and providing support at the station. Candidates must be at least 18 years old and prepared for a training program in Swindon.

Qualifications

• Must be 18 years of age or older to apply.
• Flexible to work shifts, including weekends and bank holidays.

Responsibilities

• Provide outstanding customer service and assistance.
• Ensure safe and timely train dispatch.
• Collaborate with teams to provide real-time information during disruptions.

Skills

Customer service skills

Team player

Excellent communication

Basic numeracy skills

Computer literacy

Job description

Are You Ready for a New Challenge?

Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference?

Join Us as a Service Delivery Assistant!

We're looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you're a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you!

What You'll Do?

• Provide outstanding customer service and assistance.
• Ensure safe and timely train dispatch.
• Provide helpful information and assistance to customers.
• Prioritize the safety of customers, colleagues, and visitors.
• Keep the station clean and secure.
• Collaborate with teams to provide real-time information during disruptions.
• Enhance customer security through your strong visibility within the station.

What We're Looking For?

• Strong team player, able to work independently.
• Excellent communication and basic numeracy skills.
• Computer literate and comfortable using apps.

Working Pattern:

You must be flexible to work shifts, including weekends and bank holidays.

Earliest shift starting at 0440 and latest finishing at 0100.

Additional information?

Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply. Interviews for shortlisted candidates are tentatively scheduled for the Friday 21st November.

What to Expect?

• Following submission of your application, shortlisted candidates will be invited to complete an online assessment — the Train Dispatch Multi-Tasking Test (recommended to be undertaken on a laptop or desktop computer).
• Candidates who are successful in the Train Dispatch Multi-Tasking Test will be invited to attend a competency-based interview.
• Successful applicants will be required to undergo a medical assessment, which includes a colour vision test.
• Comprehensive training will be provided, including a three-week training programme based in Swindon.

For further information, please contact Sharon Holloway, Station Manager at [e-mail]

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail]

Our Commitment to Inclusion:

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity

Health Assured – Neurodiversity

Ready to take the next step in your career? Apply today and become a vital part of our team, helping us deliver excellence every day!