Service Delivery Advisor - Graduate

Nicholas Associates; The Holme; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading employment agency is seeking an Apprentice Delivery Advisor to oversee the onboarding and journey of apprentices. Your role involves managing welfare documentation, supporting apprentices, and developing strong relationships with employers. Ideal candidates will have experience with HR processes, a good educational background, and a commitment to maintaining high standards of support. This position offers the flexibility of a remote/hybrid working model, aiming to foster a culture of professionalism and continuous improvement.

Qualifications

• Experience with HR/Payroll processing and absence administration.
• Good educational level with a potential relevant HR qualification.
• Familiarity with apprentice contract management and funding.

Responsibilities

• Oversee progress reviews and welfare documentation.
• Build positive relationships with employers and handle documentation.
• Support apprentices to stay on track through timely interventions.

Skills

HR/Payroll processing

Attention to detail

Communication skills

Organisational skills

Relationship building

Safeguarding awareness

Education

Relevant HR qualification

Good educational attainment

Job description

Service Delivery Advisor Apprentice

Employment Agency division Location

About the Role

We're looking for an organised, people-focused professional to join our team as an Apprentice Delivery Advisor.

In this pivotal role, you will act as the key contact for employers, apprentices and internal colleagues, ensuring every apprentice employment journey runs smoothly from onboarding through to completion.

You will oversee progress reviews, probation and welfare monitoring, absence and payroll documentation, and support timely interventions that keep apprentices on track.

Your attention to detail, empathy and ability to communicate confidently will help deliver a high‑quality experience for learners and clients alike.

What You’ll Do

You will play a trusted advisory role, providing guidance and first‑stage escalation support on performance, conduct and attendance matters.

Working closely with line managers and HR colleagues, you will help manage performance‑related cases sensitively and effectively.

You will build strong, positive relationships with employers, helping them navigate apprentice‑related challenges while maintaining accurate documentation and clear communication.

Above all, you will contribute to a culture of quality, professionalism and continuous improvement that drives successful completions and strengthens our apprentice employment provision.

Qualifications & Experience

• Experience with HR/Payroll processing and absence administration.
• Good level of educational attainment and, if possible, a relevant HR qualification.
• Experience of apprentice contract management or understanding of apprenticeship delivery and funding.
• Safeguarding and welfare requirements in the workplace.

Attributes

Attention to detail, highly organised and able to deal calmly with complex support situations.

Ability to support and build rapport with individuals (including late teens) and our valued clients.

Willingness to operate across operational needs to ensure excellent client provision.

Working Conditions

• Remote / Hybrid
• Will consider part time (though must be 5 days per week)
• Competitive Hours / Salary

About Us

We are dedicated to fostering a diverse and inclusive community.

In line with our Diversity and Inclusion policy we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation or disability.

As a Disability Confident Employer and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities and are happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients.

If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.