Service Delivery Advisor

Nicholas Associates Graduate Placements; Hull and East Yorkshire; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading education support organization is looking for a Service Delivery Advisor. This role includes guiding apprentices and employers, managing performance-related issues, and ensuring a smooth employment journey. Applicants should have a relevant HR qualification and experience in payroll processing. The position offers a remote/hybrid work environment and encourages applications from diverse backgrounds.

Qualifications

• Good level of educational attainment required.
• Experience in apprentice contract management is preferred.
• Understanding of apprenticeship delivery and funding is vital.

Responsibilities

• Act as a key contact for employers and apprentices supporting their journeys.
• Manage performance-related cases sensitively and effectively.
• Oversee documentation for probation, welfare monitoring, and payroll.

Skills

HR / Payroll processing

Attention to detail

Interpersonal skills

Organisational skills

Education

Relevant HR qualification

Job description

Service Delivery Advisor

Location - remote / hybrid

Hours / Salary - Will consider part time (though must be 5 days per week), competitive

About the Role

We're looking for an organised, people-focused professional to join our team as an Apprentice Delivery Advisor. In this pivotal role, you'll act as the key contact for employers, apprentices, and internal colleagues - ensuring every apprentice employment journey runs smoothly from onboarding through to completion. You'll oversee progress reviews, probation and welfare monitoring, absence and payroll documentation, and support timely interventions that keep apprentices on track. Your attention to detail, empathy, and ability to communicate confidently will help deliver a high-quality experience for learners and clients alike.

What You'll Do

You'll play a trusted advisory role, providing guidance and first-stage escalation support on performance, conduct, and attendance matters. Working closely with line managers and HR colleagues, you'll help manage performance-related cases sensitively and effectively. You'll build strong, positive relationships with employers, helping them navigate apprentice-related challenges while maintaining accurate documentation and clear communication. Above all, you'll contribute to a culture of quality, professionalism, and continuous improvement that drives successful completions and strengthens our apprentice employment provision.

Experience

• HR / Payroll processing and absence administration.
• Good level of educational attainment and if possible relevant HR qualification.
• Experience of apprentice contract management / understanding of apprenticeship delivery and funding.
• Safeguarding and welfare requirements in the workplace.

Attributes

• Attention to detail, and highly organised, and ability to deal calmly with complex support situations.
• Ability to support and build rapport with individuals (including late teens) and our valued clients.
• AEA is a small team, and a willingness to operate across operational needs to ensure of excellent client provision will be required.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.