Service Coordinator – Leeds – 28K

Pertemps; Leeds; On-site; GBP 28,000 - 33,000; Full time

Job summary

A service operations company based in Leeds is looking for a proactive Service Coordinator to manage customer support and ensure smooth operations. The role includes handling customer inquiries, coordinating tasks for engineers, and maintaining accurate records. Essential qualifications include experience in a customer-focused role and excellent organizational skills. The position offers a salary starting at £28,000, along with employee benefits, in a supportive work environment.

Benefits

Company pension

Sick pay

Life assurance

25 days holiday + bank holidays

Employee wellbeing support

Training and development opportunities

Potential flexibility options

Qualifications

• Experience in a customer-focused role.
• Strong administrative skills are essential.
• Excellent attention to detail and accuracy required.

Responsibilities

• Act as the main point of contact for customers.
• Handle incoming calls and emails for customer support.
• Allocate work to engineers and monitor progress.

Skills

Customer-focused role experience

Strong administrative background

Attention to detail

Confident communication skills

Ability to multitask

Positive attitude

Competence with Microsoft 365

Job description

Service Coordinator – Leeds – 28K

My client is searching for a proactive and organised Customer Support Coordinator to join their office in Leeds. This role sits at the heart of their service operations, ensuring that both routine maintenance tasks and urgent issues are handled smoothly and in line with agreed client deadlines.

This is a full-time, permanent position: Monday to Friday, 8:00am–5:00pm (40 hours per week).

About the Role

You will be the main point of contact for our customers, providing updates, answering queries, and keeping work progressing. Your day will include:

• Handling incoming calls and emails as the first line of support for existing clients
• Setting up, tracking, and closing planned and reactive jobs
• Allocating work to our engineering team and monitoring progress throughout
• Ensuring service commitments are met and all tasks are delivered within agreed timescales
• Preparing quotations and coordinating approval processes
• Issuing purchase orders for subcontracted work, parts and materials
• Liaising with engineers, suppliers, and subcontractors to gather updates and ensure all required compliance documents are received and stored correctly
• Maintaining accurate customer information within online portals and internal systems
• Reviewing weekly engineer timesheets and assisting the finance team with job costing and invoicing
• The chance to be part of a team that plays a key role in the organisation’s success

What We’re Looking For

Essential

• Experience in a customer-focused role
• Strong administrative background
• Excellent attention to detail and accuracy
• Confident communication skills, both written and verbal
• Ability to multitask and work well within a team
• A positive, solution-focused attitude
• Competence with Microsoft 365 and general IT systems

Desirable

• Experience in a helpdesk, scheduling, or coordination role
• Familiarity with building maintenance, facilities services, or a similar environment
• Knowledge of CAFM or workflow management systems
• A logical and process-oriented mindset

What You’ll Receive

• Salary starting from £28,000 (depending on experience)
• Company pension, sick pay, and life assurance
• 25 days holiday + bank
  days
• Employee wellbeing support
• Training and development opportunities
• A supportive and professional working atmosphere
• Potential Flexibility options