Service Coordinator

Ritchie Consulting Group; Welshpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading manufacturing firm in Welshpool is looking for a Field Service Scheduler to join their expanding team. This permanent, full-time role involves scheduling technicians to optimize their time and enhance customer service. Ideal candidates will have experience in planning or scheduling within a service, logistics, or manufacturing environment, alongside strong communication and problem-solving skills. Join this dynamic team and advance your career in a supportive environment.

Qualifications

• Experience in a planning and/or scheduling role within a service, logistics, or manufacturing organization.
• Coordinating, Planning, Multi-tasking and problem solving are second nature to you.
• Strong written and verbal communication skills.
• Exceptional phone manner and customer service ability.

Responsibilities

• Schedule Field Service Technicians' days to ensure effective time utilization.
• Process technician paperwork, including service work orders and quotes.
• Adjust the planned work schedule according to customer demands.
• Collaborate with the service department.
• Facilitate promotion opportunities within the business.

Skills

Planning

Scheduling

Multi-tasking

Problem solving

Communication

Customer service

Job description

Growing Australian owned and operated business with over 90 staff Australia wide.

Leading Manufacturer and supplier of industrial weighing equipment.

Permanent, Full time role in their Welshpool office.

The Role:

A great opportunity to join a well established business experiencing rapid expansion, Career growth and development on offer.

Permanent, full time role based in the Welshpool offices.

Standard office hours.

Schedule Field Service Technicians' days to ensure their time is best utilized, minimizing distances travelled and maximizing time spent servicing and installing equipment.

Processing technician paperwork i.e. service work orders, quotes, timesheets etc.

Making changes to the planned work schedule in accordance with customer demands, priority levels, and capacity changes.

Working collaboratively with the service department.

Key role to allow for promotion within the business.

The Successful Applicant Should Have:

• Experience in a planning and/or scheduling role within a service, logistics, or manufacturing organization.
• Coordinating, Planning, Multi-tasking and problem solving are second nature to you.
• Strong written and verbal communication skills.
• Exceptional phone manner and customer service ability.

If you meet the requirements and this is the opportunity you have been looking for please click 'APPLY NOW'.

Due to the overwhelming number of applicants that apply, only shortlisted applicants will be contacted.