Service Coordinator

Stannah; Warrington; On-site; GBP 24,000 - 30,000; Full time

Job summary

A family-owned manufacturing company in Warrington is seeking an experienced Service Coordinator. The role involves administration support, liaising with Engineers, and ensuring excellent customer service. Candidates should possess good interpersonal skills, be organized, and have relevant experience in a busy office environment. Competitive salary and benefits included, such as profit share and pension scheme.

Benefits

Competitive salary, paid monthly

Profit share bonus scheme

25 days holiday plus bank holidays

Pension scheme with matched contribution

SimplyHealth cash plan

Life assurance scheme

Company Benefits Discount Rewards Scheme

Employee Assistance Programme

Free parking

Qualifications

• Previous administration experience within a busy office environment.
• Ability to interpret and report accurate data.

Responsibilities

• Provide all aspects of administration support to the operations team.
• Liaise effectively with Engineers and provide professional customer service.
• Schedule, maintain records, and use company systems.

Skills

Strong interpersonal skills

Ability to plan and prioritise workloads

Professional interaction with customers

Problem ownership and resolution

Education

GCSE English Grade C or above

Job description

An exciting career opportunity has arisen for an experienced Administrator to join our Warrington Branch as a Service Coordinator. The branch supports services and maintenance contracts across North West England. Working closely with the Operations Manager and Field Service Manager within administration and customer care, to meet set targets, objectives and goals. Your role will be to provide all aspects of administration support to the operations team in the delivery of contracts and projects. Setting out plans, ordering materials, taking phone calls and general office admin tasks. This will involve liaising effectively with our Engineers and providing a friendly and professional service to our customers.

• Health, Safety & Quality - Follow all safety rules and maintain high work standards.
• Customer Service - Provide excellent service and clear, proactive communication.
• Operations & Admin Support - Scheduling, record-keeping, and use of company systems.
• Business & Finance - Control costs, manage stock, and spot sales opportunities.
• Team Support - Help engineers with parts, deliveries, KPI reports, and training records.

Service Coordinator Requirements

• GCSE English Grade C or above.
• Previous administration experience within a busy office environment.
• Ability to plan, prioritise workloads and interpret and report accurate data.
• Strong interpersonal skills and professional interaction with customers and across all levels of the organisation.
• Ownership of queries through to resolution.

Working Hours: 08:30 - 16:30 Mon to Thursday and 08:30 - 16:00 on a Friday

About Stannah

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people, improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today Stannah is a global business, in its fifth generation, with a hands‑on role in the company’s operation. While most people know us for our stairlifts, we also offer lifts, escalators, homelifts, maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all job applicants fairly and with respect.

Benefits

• Competitive salary, paid monthly.
• Profit share bonus scheme, paid quarterly.
• 25 days holiday, plus bank holidays.
• Holiday scheme to buy extra days annual leave.
• Pension scheme with matched contribution/salary sacrifice.
• SimplyHealth cash plan for health costs.
• Life assurance scheme.
• Long service award scheme with holiday benefit.
• Company Benefits Discount Rewards Scheme.
• Employee Assistance Programme.
• Enhanced maternity and paternity provision.
• Free parking.