Service Coordinator

Atlas Copco Airpower N.V.; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic technology company is looking for a Customer Service Specialist in Warrington. This role offers a hybrid working arrangement, balancing remote work and on-site presence. The ideal candidate will have a robust understanding of service planning and is proficient in SAP and C4C systems. This position is customer-focused with responsibilities including managing service orders and resolving customer queries.

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being

Qualifications

• Strong understanding of service planning and administration.
• Proficient in using SAP and C4C systems.
• Excellent communication and coordination skills.

Responsibilities

• Close and invoice service orders promptly.
• Ensure timely completion of all planned service requirements.
• Liaise with service technicians and sales team to resolve customer issues.

Skills

Service planning and administration

SAP

C4C systems

Communication skills

Problem-solving skills

Attention to detail

Job description

Customer Service Alup United Kingdom Warrington

Responsibilities

• Close and invoice service orders promptly upon engineer completion.
• Ensure timely and efficient completion of all planned service requirements.
• Organise and prioritise open orders, handle emergency requests and maximise process efficiency.
• Liaise with service technicians, technical support, sales team and other related areas to resolve customer issues.
• Usage of ePad to accurately close out open work orders.
• Monitor and record customer orders.
• Maintain incoming service channel emails, phone calls, and communications.
• Handle and resolve any customer invoice queries.
• Manage tasks in C4C promptly upon receipt and oversee SAP reporting.
• Collaborate with internal teams to expedite customer requests and resolve issues.
• Maintain accurate customer records and handle non-core and service-related purchase order.
• Assist with contract processing and take on ad-hoc projects as needed.
• Ad-hoc tasks as required.

To succeed, you will need

• Strong understanding of service planning and administration.
• Proficient in using SAP and C4C systems.
• Excellent communication and coordination skills.
• Customer-focused approach with the ability to meet expectations.
• Problem-solving skills and attention to detail.
• Proven ability to work efficiently and effectively.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Warrington Office.