Service Coordinator

HP4 Recruitment Ltd; United Kingdom; On-site; GBP 23,000 - 28,000; Full time

Job summary

A reputable engineering firm based in Birmingham is seeking a Service Coordinator to enhance their operational efficiency. In this role, you will arrange and coordinate activities for field engineers, ensuring high levels of customer service and meeting performance targets. Ideal candidates should have prior coordinating experience and a commitment to providing exceptional customer interactions. This position is essential for maximizing resource utilization and delivering outstanding results in a dynamic, reactive environment.

Qualifications

• Experience in scheduling and coordinating activities.
• Ability to maintain high levels of customer service.
• Flexibility and adaptability in a reactive environment.

Responsibilities

• Schedule Preventative Maintenance visits.
• Coordinate the scheduling of Reactive Calls and Revisits.
• Liaise effectively with customers and engineers.

Skills

Coordinating experience

Customer service

Commercial awareness

Data management

Job description

Job Title: Service Coordinator

Location: Birmingham

Salary: £27,500

Job Summary: The client we have is a well established engineering company based in the Birmingham region. They are looking to bring in a service coordinator to help with the works they have at the moment. Ideally they are looking for someone who has had coordinating experience and is looking to bring those skills into the company and develop them even further.

As a Service Coordinator you will play a crucial role in arranging, planning, monitoring, and coordinating the activities of field engineers. Your primary objective will be to maximise engineer utilisation and ensure the achievement of KPI-based revenue and activity targets. You will be the first line of contact for customers' reactive call-outs, preventative maintenance, and remedial scheduling. This role demands a commitment to maintaining a high level of customer service and commercial awareness.

Principal Responsibilities

• Schedule Preventative Maintenance visits.
• Coordinate the scheduling of Reactive Calls and Revisits (as necessary).
• Plan and schedule Remedial Works after PPM and Reactive visits.
• Liaise effectively with customers and engineers to optimise scheduling activities and provide top-notch customer service.
• Act as the initial point of contact, handling frontline calls from customers and resolving their queries.
• Efficiently book all visits in accordance with company procedures, making the most of engineer utilisation and efficiencies.
• Ensure customer KPIs are met whenever possible; communicate promptly with customers if there are challenges.
• Collaborate across teams and regions to manage national and key accounts, ensuring a seamless service.
• Ensure that engineering data received from handheld devices is professional and compliant.
• Manage and schedule subcontractors, ensuring they adhere to company standards and deliver services professionally and promptly.
• Raise subcontract orders in line with company procedures.
• Assist in maintaining the service management database.
• Track work completion and the return of worksheets/reports from Engineers, providing comprehensive and accurate information to other departments, such as accounts.

This role requires flexibility and adaptability, as it operates in a dynamic and reactive environment. Your contributions will be essential to maintaining smooth service operations and delivering outstanding customer experiences.

If the role does sound of any interest please feel free to apply.