Service Coordinator

HP4 Recruitment Ltd; Tile Cross; On-site; GBP 28,000; Full time

Job summary

A well-established engineering company based in Birmingham is seeking a Service Coordinator to manage and optimize the scheduling of field engineers. This role involves coordinating maintenance and reactive calls while ensuring a high level of customer service. The ideal candidate will have proven coordinating experience and excellent communication skills. This position offers a competitive salary and a vital role in enhancing operational efficiency.

Qualifications

• Proven experience in a coordination role, ideally within engineering or similar fields.
• Strong communication skills and a commitment to high levels of customer service.
• Ability to manage multiple tasks and schedules effectively.

Responsibilities

• Schedule Preventative Maintenance visits.
• Coordinate the scheduling of Reactive Calls and Revisits.
• Plan and schedule Remedial Works after inspections.
• Liaise with customers and engineers to optimise scheduling.
• Act as initial point of contact for customer queries.

Skills

Coordinating experience

Customer service

Commercial awareness

Job description

Job Title: Service Coordinator

Location: Birmingham

Salary: £27,500

Job Summary

The client we have is a well established engineering company based in the Birmingham region. They are looking to bring in a service coordinator to help with the works they have at the moment. Ideally they are looking for someone who has had coordinating experience and is looking to bring those skills into the company and develop them even further.

As a Service Coordinator you will play a crucial role in arranging, planning, monitoring, and coordinating the activities of field engineers. Your primary objective will be to maximise engineer utilisation and ensure the achievement of KPI-based revenue and activity targets. You will be the first line of contact for customers' reactive call-outs, preventative maintenance, and remedial scheduling. This role demands a commitment to maintaining a high level of customer service and commercial awareness.

Principal Responsibilities

• Schedule Preventative Maintenance visits.
• Coordinate the scheduling of Reactive Calls and Revisits (as necessary).
• Plan and schedule Remedial Works after PPM and Reactive visits.
• Liaise effectively with customers and engineers to optimise scheduling activities and provide top-notch customer service.
• Act as the initial point of contact, handling frontline calls from customers and resolving their queries.
• Efficiently book all visits in accordance with company p...