Service Coordinator

Aggreko; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global energy solutions provider in Swindon seeks a Service Coordinator to plan and schedule Technician work on customer sites. The role involves ensuring first-class customer service and teamwork to support emergency breakdowns and maintenance tasks. Ideal candidates will have strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. A competitive salary and benefits are offered.

Benefits

Competitive salary and benefits package

Generous holiday entitlement

Paid time off for volunteering

Qualifications

• Experience working in a fast‑paced reactive environment.
• Ability to work under own initiative and as part of a team.
• Self‑driven with strong communication and people skills.

Responsibilities

• Responsible for daily planning and scheduling of Technician’s work.
• Organise onsite inductions for Technicians.
• Provide first‑class customer service experience.

Skills

Planning and organising

Interpersonal skills

Computer literacy

Attention to detail

Communication skills

Tools

MS Windows

Salesforce

Excel

Job description

We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

Service Coordinator – Swindon Depot

Why Aggreko?

• Competitive salary and benefits package (including pension plan, bonus scheme, and Life Assurance)
• Generous holiday entitlement, with option to ‘buy’ or ‘sell’
• Focus on continued personal development
• Paid time off work for volunteering in the community
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

What you’ll do:

• Responsible for the daily planning and scheduling of Technician’s work on customer sites
• Responsible for planning for Field Technicians from 3 UK depots
• Organise onsite inductions for the Technicians
• Responsible for the allocation of labour across sites for emergency breakdowns, preventative maintenance, installations and decommissions
• Identify and allocate the correct Technician to the assignment, and ensure on-time delivery
• Liaise with depots and Service Managers across the business
• Provide a first‑class customer service experience, both internally and externally
• Support all departments with administrative or organisational tasks, etc.

You’ll have the following skills and experience:

• Experience working in a fast‑paced reactive environment
• Ability to plan, organise and prioritise own work
• Well‑developed interpersonal skills
• Ability to work under own initiative and as part of a team
• Attention to detail and deadlines
• Computer literate and knowledge of Systems – preferably with experience of MS Windows, Word, PowerPoint, Outlook and Excel and Salesforce
• Self‑driven with strong communication and people skills

Bring your energy. Grow your career.

Equal Employment Opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.