Service Coordinator

NHS; Sheffield; On-site; GBP 24,000; Full time

Job summary

A healthcare provider in Sheffield is looking for a Service Coordinator to support various services. The role involves high-level administrative tasks, working closely with operational teams. Candidates should possess 5 GCSEs and have strong organizational and communication skills. Experience with administrative systems like SystmOne is desirable. The position offers a full-time contract with a salary of £23,874.98, with state-of-the-art facilities and a collaborative work environment.

Qualifications

• Experience of administrative systems and data analysis.
• Ability to deal with sensitive information and understanding of confidentiality requirements.
• Flexible working hours may be required.

Responsibilities

• Provide high level, professional and confidential administrative support.
• Communicate effectively with a range of stakeholders.
• Apply knowledge to develop quality delivery of services.

Skills

Attention to detail

Effective communication

Organizational skills

Teamwork

Microsoft Office skills

Education

5 GCSEs Grade A-C (or equivalent), including English

NVQ Level 2 Business, Admin or Customer Care

Tools

Microsoft Excel

Microsoft Word

SystmOne

Job description

Job Summary

Primary Care Sheffield is looking to appoint a Service Coordinator to support the Sexual Health service, however support across our other services may be required on an ad hoc basis.

The successful applicant will take responsibility for proving high level administrative support to our operational teams to achieve our motto of Right First Time. This role would suit someone with extensive SystmOne, ERS knowledge, someone who is self‑motivated and enjoys attention to details tasks. This is a responsible, varied and challenging role which is suitable for someone who works well under pressure.

The role would be suitable for someone with experience of working in general practice as an administrator and/or receptionist as this role will also involve call handling in our other service which is operational when GP practices are on training.

Main Duties of the Job

The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of our service coordinators, growing collaboration within health and social care in Sheffield provides PCS with a wide range of working‑at‑scale opportunities which can improve patient pathways and reduce cost.

You will work closely with our Operational teams to ensure our administration functions support the services we operate.

This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self‑motivated and can multitask, whilst still working to a very high standard.

About Us

Primary Care Sheffield (PCS) is a GP‑led organisation. Our shareholders are 75 GP practices in Sheffield covering over 600,000 patients.

General practice working at scale through PCS enables us to:

• Provide community sexual & reproductive health and gynaecology services outside of hospital
• Improve the quality of GP referrals into secondary care with the provision of education, support and referral guidance to practices across ten outpatient specialities.
• Provide evening and weekend appointments, 52 weeks‑a‑year, with GPs, nurses, physiotherapists and phlebotomists at 11 sites around the city.
• Deliver workforce solutions, including first‑contact physiotherapists
• Operate 24hr ECG and vasectomy clinics

We are ambitious for our shareholders and so we continue to work hard, both with providers and commissioners, to find new ways of maximising positive patient outcomes and experiences.

Job Details

Job Title: Service Coordinator – Primary Care Sheffield (PCS)

Contract: Permanent

Hours: 37.5 Hours per week

Working pattern: Full‑time

Location: 28 Kenwood Park Road, Sheffield, South Yorkshire, S7 1NF

Pay: £23,874.98 a year (FTE)

Reference number: A3466‑25‑0090

Responsibilities

Provide high level, professional and confidential administrative support as part of an administrative team ensuring the smooth, efficient and effective maintenance of administrative functions, raising any queries with senior colleagues to ensure they can be clarified.

Be an effective communicator working with a wide range of stakeholders from across the health and social care system to support PCS day‑to‑day business, ensuring deadlines are met in the context of competing priorities and complex agendas.

Apply knowledge of administrative systems and procedures to problem solve and where necessary develop alternative or additional systems that support quality delivery of services.

Use excellent communication, persuasion and negotiation skills to receive and communicate complex and sensitive information from and to a range of stakeholders across organisations using telephone, e‑mail and face to face. This will include regularly receiving requests and demands from persons both external and internal to PCS such as Directors/Managers, GP practices, secretaries and patients.

Monitor progress and chase against identified actions within each service in addition to supporting any required actions following on from meetings and delegated duties.

Escalate / direct specific issues to key individuals within the wider PCS team as required, using knowledge of roles and responsibilities within the members of the services.

Develop and maintain excellent administration systems and manage all documentation in a systematic way using agreed processes.

Assist in managing processes by providing information and analysis as appropriate.

The post holder will be managed by a senior colleague but will be expected to act independently exercising sound judgement.

The post holder will have to act autonomously in areas of the work seeking advice when necessary.

The post holder will have regular 1:1s with line managers to support ongoing development and review performance.

Person Specification – Qualifications

• 5 GCSEs Grade A‑C (or equivalent), including English

Qualifications – Desirable

• NVQ Level 2 Business, Admin or Customer
• Care

Flexibility and People Skills

• Ability to plan own day‑to‑day work
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail

Other Requirements

• Flexible with regard to working hours

Experience

• Experience of administrative systems
• Experience of dealing with sensitive information
• Understanding of how to analyse data to identify discrepancies
• Experience of working as part of a team
• Awareness and ability to operate within data protection and confidentiality requirements

Experience – Desirable

• Experience of working in the NHS or a healthcare provider setting
• Ability to take meeting minutes
• Ability to work in a fast, evolving organisation

Skills/Abilities

• Good working knowledge of Microsoft Office, including Excel, Outlook and Word
• Good level of verbal and written communication
• Good interpersonal and listening skills

Skills/Abilities – Desirable

• Use of patient administration systems
• Use of SystmOne / EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be made to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer Details

Primary Care Sheffield

28 Kenwood Park Road
Sheffield
South Yorkshire
S7 1NF

Website: http://www.primarycaresheffield.org.uk/