Service Coordinator

Veolia; Rochester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A resource management leader in the UK seeks a Transport Service Coordinator to ensure efficient service delivery and maintain compliance. The role involves managing daily operations, communicating with diverse stakeholders, and supporting front line staff effectively. Ideal candidates will have experience in transport logistics and strong communication skills. Competitive salary, benefits, and an inclusive workplace are offered.

Benefits

25 days of annual leave

Access to company pension scheme

Discounts on groceries and retailers

Health support resources

One paid volunteering day

Training and development opportunities

Qualifications

• Previous experience operating within a similar industry; waste/transport/logistics.
• Able to demonstrate an understanding of transport compliance and WTD.
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers.
• Ability to organise a busy workload and operate at a fast pace.

Responsibilities

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes.
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers.
• Completing debriefs with front line staff and reporting necessary actions or updates as required.

Job description

Transport Service Coordinator

Salary: £27,000.00 per annum with an annual performance bonus (15%) plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 8:00am - 5pm Saturday Rota 8-12pm

Location: Rochester, Kent, ME2 4DZ

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who is just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you'll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise. This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team effectively managing daily workloads and logistics for front line staff and liaising directly with customers, to ensure a first class service delivery.

Key elements of the role include:

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we’re looking for:

• Previous experience operating within a similar industry; waste/transport/logistics

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace. Working with a quality management system e.g. ISO Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.