Service Coordinator

FLIR; Renfrew; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in Scotland is seeking a Service Coordinator to assist with the daily operations of their UK Service Team. Key responsibilities include processing work orders, managing inventory, and ensuring efficient shipping logistics for field service engineers. Candidates should possess strong organizational and communication skills, with the ability to use field service software.

Qualifications

• Ability to use field service software for recording activities.
• Organizational skills for managing shipments and inventory.
• Effective communication with the service team.

Responsibilities

• Assist with daily operations of the UK Service Team.
• Process work orders and track inventory.
• Manage shipping logistics for field service engineers.

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Service Coordinator

Summary

Teledyne LABS are seeking a service coordinator to assist with the daily operations of the UK Service Team. The role requires a variety of administrative functions such as shipping and receiving of goods, monitoring inventory and assistance with the processing of work orders.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Service Co-ordination

• Requires ability to use field service software for the recording of field service activities
• Assist the service team with the processing of work orders to ensure accurate recording of work completed, inventory and invoicing
• Processing of shipping goods to and from customers, ensuring all return merchandise authorisations have been completed for the tracking of assets

Inventory Management

• Responsible for organization of shipments from the US and receiving of goods into the UK warehouse
• Assist with the set up and maintenance of the warehouse for storage of goods
• Maintenance of the stock to ensure minimum levels are suitable to support field service engineers in the UK
• Communication with the service team to ensure smooth delivery of products and services to customers
• Responsible for the shipping and receiving of inventory from the warehouse to field service engineers

Receiving

• Unpacks and examines incoming shipments, rejects damaged items, records shortages, and resolves such matters
• Work with carriers to facilitate unloading, storage and organization of products
• Verify incoming materials and perform visual inspection to ensure that all products are not damaged or deteriorated.
• Report incoming shipments on appropriate software to allow inventory to be allocated to locations correctly.

Shipping

• Develop and maintain shipping logistics to provide next day delivery shipping from the UK warehouse to our field service engineers
• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
• Maintains inventory of shipping materials and supplies.
• Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons.
• Assembles wooden or cardboard containers
• Inserts items into containers.
• Stamps, stencils, or glues identifying information and shipping instructions onto crates or containers.
• Posts weights and shipping charges, and affixes postage.
• Examines outgoing shipments to ensure shipments meet specifications.
• Arrangement of shipments to field service engineers
• Maintains inventory of shipping materials and supplies.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.