Service Coordinator

Arden Personnel; Redditch; On-site; GBP 28,000 - 33,000; Full time

Job summary

A recruitment agency is seeking a detail-oriented Service Coordinator in Redditch. The successful candidate will provide key administrative support to ensure all service activities and records are managed effectively. Responsibilities include creating and managing service orders using SAP, processing invoices, and supporting service engineers. This full-time role offers a competitive salary along with 30 days holiday, flexible working hours, and various employee benefits including a company pension and training opportunities.

Benefits

30 days holiday

Flexible working hours

Company pension scheme

Training opportunities

Christmas company bonus

Preventative medical check ups

Dog friendly company

Employee events

Drinks and Fruit available

Qualifications

• Detail-oriented with strong administrative capabilities.
• Experience in service administration or order processing is preferred.
• Familiar with invoicing and purchase order processes.

Responsibilities

• Provide administrative support to the Service Department.
• Create and manage service orders on SAP.
• Process invoicing for jobs and maintain accurate records.

Skills

Strong admin skills

Excellent organisation

SAP experience

Microsoft Office skills

Clear communication skills

Tools

SAP

Microsoft Office

Job description

Location: Redditch Job Type: Full-time, permanent Salary: £28-33,000 per annum

Arden Personnel is recruiting for a Service Coordinator to join a busy Service Department in Redditch. This is a highly organised, admin‑led role supporting engineers and the wider office team—keeping service orders, parts, contracts, and calibration activity running smoothly and accurately.

If you’re detail‑driven, confident juggling multiple priorities, and comfortable working with purchase orders and invoicing processes, this could be a great fit.

The Service Coordinator role

You’ll provide day‑to‑day administrative support to the Service Department, ensuring service activity is accurately recorded, processed efficiently, and compliant with internal procedures. You’ll work closely with the Service Manager/Office Manager, service engineers, and customers.

What will my day to day responsibilities be for this Service Coordinator role?

• Create and manage service orders on SAP with accurate details
• Save and maintain all documentation (POs, quotes, costing sheets) on the service server
• Update contract service schedules, including values, visit numbers, and live/contract dates
• Manage multi‑visit jobs: enter visits correctly, order parts on time, and allocate job values appropriately
• Order required parts promptly and update engineers on delivery timelines
• File order confirmations and manage parts sign‑out where required
• Update SAP to confirm whether parts were collected or delivered to site
• Match PO parts against job sheets and ensure labour is entered correctly
• Support billing once job sheets are received and processed
• Mark invoiced jobs on the service calendar for tracking
• Process invoicing for air testing and air/micro testing jobs, including labour and analysis costs
• Ensure job sheets are attached to SAP and sent with invoices when required
• Maintain accurate records in contract and service folders
• Handle warranty visit administration, confirming cover and filing documentation correctly
• Monitor service calendars and follow up on outstanding job sheets and documents
• Coordinate calibration returns based on engineer notifications
• Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)
• Raise return entries to ensure full traceability
• Enter POs on SAP using dummy numbers and reconcile costs once invoices are received
• Ensure invoices and job sheets are issued, attached, and filed correctly

What we’re looking for in this Service Coordinator role

• Strong admin skills with excellent organisation and attention to detail
• Confident with data entry, documentation, and managing multiple priorities
• SAP experience (or similar ERP) and good Microsoft Office skills
• Clear communication skills and ability to coordinate across teams
• Comfortable working to deadlines in a busy office environment
• Previous experience in service administration, order processing, or technical support is preferred
• Understanding of purchase orders and invoicing processes is an advantage
• ERP/SAP familiarity highly desirable (training may be available for the right person)

What's on offer for this Service Coordinator role?

• Salary between £28,000-33,000 per annum
• 30 days holiday including bank holiday
• Flexible working hours
• Company pension scheme
• Training opportunities
• Christmas company bonus
• Preventative medical check ups
• Dog friendly company
• Employee events
• Drinks and Fruit available

Interested?

We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
📩 Send your CV to [e-mail]
📞 Call us on 01789 532220 (Alcester) or 01527 911700 (Redditch)

Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.

We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.
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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.
We recruit in the following sectors: Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others.