Service Coordinator

Veolia; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading resource management company based in Portsmouth seeks a Transport Service Coordinator for the late shift. The ideal candidate will manage logistics and workloads for frontline staff while ensuring compliance with transport regulations. This role emphasizes communication, organization, and exceptional customer service. An attractive salary, annual performance bonus, and comprehensive benefits package are offered. Join us to help drive ecological transformation and serve our communities.

Benefits

25 days of annual leave

Company pension scheme

Employee discounts

Health and wellness resources

Paid volunteer day

Training and development opportunities

Qualifications

• Experience in waste, transport, or logistics industry required.
• Ability to manage a busy workload and operate at a fast pace.
• Understanding of transport compliance and WTD.

Responsibilities

• Manage daily workloads and logistics for frontline staff.
• Communicate with customers and provide status updates.
• Coordinate a team of drivers and manage route planning.

Skills

Transport compliance understanding

Good communication skills

Organizational skills

Tools

Google operating systems

Job description

Ready to find the right role for you?

Transport Service Coordinator - Late Shift

Salary: Competitive, plus annual performance bonus and Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week. Late shift: between 13.00 and 23.00

Location: Portsmouth, Hampshire, PO3 5NY

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you'll be doing:

As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you'll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise,

This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team effectively managing daily workloads and logistics for front line staff and liaising directly with customers, to ensure a first class service delivery.

Key elements of the role include:

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes. Route planning, analysing data, setting schedules and coordinating a team of late working drivers.
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face and telephone engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we're looking for:

Essential:

• Previous experience operating within a similar industry; waste/transport/logistics
• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills, communicating with people of all levels, including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace

  Desirable:

  • Experienced IT Skills, and the ability to adapt to Google operating systems
  • Experience working with a quality management system e.g. ISO Managing transport compliance

  What we can offer you:

  • 25 days of annual leave
  • Access to our company pension scheme
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • One paid days leave every year to volunteer and support your community
  • Ongoing training and development opportunities, allowing you to reach your full potential

  15-12-2025

  What's next?

  Apply today, so we can make a difference for generations to come.

  We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

  We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

  We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.