Service Coordinator

Manpower UK Ltd; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency in the North East of England is seeking a skilled individual to manage customer inquiries and maintenance planning. This role requires strong communication skills, proficiency in Microsoft Office, and the ability to coordinate multiple tasks effectively. Responsibilities include scheduling services, liaising with engineers, and managing administrative tasks. The ideal candidate thrives under pressure and has excellent organisational skills. This position offers a dynamic work environment with opportunities for personal growth.

Responsibilities

• Answer incoming calls and respond promptly to customer inquiries.
• Accurately record breakdown details and generate job cards for tracking.
• Plan and schedule services, repairs, and maintenance appointments for vehicles and equipment.
• Update customers on repair progress and resolve queries effectively.
• Liaise with engineers to obtain job updates and ensure timely completion of work.
• Arrange maintenance for engineer's service vans and monitor transport requirements.
• Coordinate logistics and ensure compliance with transport regulations.
• Handle administrative tasks including photocopying, scanning, and distributing documents to customers.
• Maintain accurate records and ensure all documentation is filed appropriately.

Skills

Strong communication and customer service skills

Maintenance planning

Understanding of transport operations

Excellent organisational abilities

Time management

Proficiency in Microsoft Office

Basic administrative systems

Ability to work under pressure

Attention to detail

Strong problem-solving skills

Job description

Key Responsibilities

• Answer incoming calls and respond promptly to customer inquiries.
• Accurately record breakdown details and generate job cards for tracking.
• Plan and schedule services, repairs, and maintenance appointments for vehicles and equipment.
• Update customers on repair progress and resolve queries effectively.
• Liaise with engineers to obtain job updates and ensure timely completion of work.
• Arrange maintenance for engineer's service vans and monitor transport requirements.
• Coordinate logistics and ensure compliance with transport regulations.
• Handle administrative tasks including photocopying, scanning, and distributing documents to customers.
• Maintain accurate records and ensure all documentation is filed appropriately.

Skills & Requirements

• Strong communication and customer service skills.
• Proven experience in maintenance planning and understanding of transport operations.
• Excellent organisational and time management abilities.
• Proficiency in Microsoft Office and basic administrative systems.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Attention to detail and strong problem-solving skills.