Service Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Generous flexible leave

Hybrid working

Pension plan

Life assurance

Exclusive discounts

Career development opportunities

Free onsite parking

Dress down Fridays

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking an Installation Scheduler/Planner in Manchester. This key role involves efficiently planning and tracking installations while maximizing labor resource utilization. You’ll procure equipment, coordinate project delivery, and ensure all milestones are met.

The ideal candidate has proven customer service experience and strong organizational skills. We offer a competitive salary, generous leave, hybrid working options, and comprehensive benefits.

Qualifications

• Proven experience in Customer Service.
• Strong organizational and time management skills.
• PC literate, with knowledge of Microsoft Office.

Responsibilities

• Communicate and build relationships with customers and installation engineers.
• Prepare programmes and schedules.
• Negotiate with suppliers and coordinate deliveries.
• Plan manpower for the team of engineers.
• Ensure installations are on schedule and minimize downtime.
• Assist with scheduling of sub-contractors.

Skills

Customer Service experience

Organizational skills

Time management skills

PC literacy

Microsoft Office knowledge

Job description

What you will do

As an Installation Scheduler/Planner, you will play a key role in supporting the installation team by efficiently planning and tracking installations, while maximising the utilisation of available labour resources. You will also be responsible for the timely procurement of equipment to meet customer requirements. This role involves coordinating the end-to-end delivery of projects, ensuring all milestones and deadlines are met to the highest standards.

What we offer

• Competitive Salary reflecting your skills and experience
• Generous & Flexible Leave Entitlement: 25 days of annual leave + Bank Holidays
• Hybrid Working: 2 days per week working from home, available after 6 months of training and successful completion of the probation period
• Hours of work: Monday to Friday – 8.30am – 5pm
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to up to 35 days
• Comprehensive Benefits: pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme
• Exclusive Discounts: high street brands, cycle-to-work scheme, discounts on JohnsonControls security products
• Career Development: extensive opportunities for growth and advancement
• Free Onsite Parking
• Dress Down Fridays – casual attire to wrap up the week

How you will do it

• Effectively communicate and build strong relationships with customers, installation engineers and managers
• Preparation of programmes and schedules
• Effectively negotiate with suppliers and coordinate the delivery of material and equipment
• Coordinate the manpower planning of a team of engineers
• Produce fast and accurate information for engineers and customers
• Monitor the progress of installations to ensure they are working to schedule and minimize downtime
• Ensure all installation information is available, complete and up to date
• Assist with the scheduling of sub-contractors

What we look for

• Required: Proven experience in Customer Service
• Strong organizational and time management skills
• PC literate, including knowledge of Microsoft Office
• Preferred: Experience in scheduling and coordinating field-based engineers or similar roles
• Familiarity with the security systems, construction, or facilities management industries