Service Coordinator

Mettler Toledo AG; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading precision instruments company in Leicester is seeking a Service Coordinator to manage service orders and provide customer support. The role requires strong communication skills and attention to detail, ensuring customer queries and orders are handled efficiently. With a focus on customer satisfaction and team collaboration, this position offers an opportunity for career progression within a supportive environment. A variety of benefits will enhance work-life balance and employee wellbeing.

Benefits

25 days' annual leave plus Bank Holidays

Option to buy or sell up to 5 additional leave days

BUPA healthcare and Employee Assistance Program

Trustee-based pension scheme

Team-building and charity events

Commitment to learning and career progression

Qualifications

• Strong communication skills – both verbal and written.
• Proactive and works well on own initiative.
• Excellent attention to detail.
• Competent with MS Outlook and MS Excel.
• Outstanding customer service.

Responsibilities

• Handle inbound customer calls, emails, and queries.
• Oversee service orders from initial call logging to completion.
• Proactively update customers on service order statuses.
• Book and schedule planned service orders.
• Maintain service management systems.

Skills

Strong communication skills

Attention to detail

Proactive initiative

Customer service

MS Outlook

MS Excel

Job description

The Service Team are looking for a new member to join the Team! As Service Coordinator you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.

• Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
• Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
• Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
• Scheduling: Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
• System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
• Team Collaboration: Support other departments to foster a team spirit within the company.

What You Need to Succeed

• Strong communication skills – both verbal and written

• Proactive and works well on own initiative

• Excellent attention to detail

• Competent with MS Outlook and MS Excel

• Outstanding Customer Service

Our Offer to You

• Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to 5 additional leave days.
• Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
• Trustee-based pension scheme and life assurance at four times salary.
• Fun, inclusive culture with team-building and charity events.
• Culture fostering creativity, autonomy, and success.
• Commitment to learning and career progression.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [e-mail] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

20894

Preferred Location

Job Type

Full-time

Legal Entity

64 Boston Road, Beaumont Leys Leicester, LE4 1AW United Kingdom