Service Coordinator

British Red Cross; Holdenhurst; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A humanitarian organization is seeking a Service Coordinator to lead a team in assisting patients transitioning from hospital to home. This role involves managing referrals, coordinating volunteers, and ensuring high-quality care. Ideal candidates have experience in team management, strong communication skills, and a flexible approach to working hours. The position offers competitive pay and generous benefits including flexible working and professional development opportunities.

Benefits

Flexible working: Remote and hybrid options

36 days annual leave

Pension scheme with up to 6% contributions

Career and learning opportunities

Employee benefits platform

Wellbeing Support

Cycle2Work scheme

Qualifications

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on-call, and respond to emergencies.

Responsibilities

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery and ensuring quality standards are met.
• Managing the service budget and supporting frontline delivery when needed.

Skills

Experience managing or supervising people

Strong communication skills

Confidence using IT systems

Flexible approach

Job description

Service Coordinator - Assisted Discharge

Location: Based at the Royal Bournemouth Hospital with occasional work at Poole Hospital

Salary: £23,590 to £25,155 per annum, pro rata

Hours: 21 per week, (Mon, Thurs & Fri 8am-4pm)

Contract: Permanent

Additional Requirement: Applicants must have a full manual UK driving licence (2 years)

Are you ready to lead a team that helps people move from hospital to home with dignity and care?

Do you thrive in a fast‑paced environment where no two days are the same? Are you passionate about supporting people in crisis and making a real difference in your community? As a Service Coordinator, you’ll be the vital link between hospital referrals and care at home. You’ll manage a team of staff and volunteers, ensuring services are delivered safely, efficiently, and with heart. This role is central to our mission of connecting human kindness with human crisis.

What will a day in the life of a Service Coordinator involve?

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery, maintaining accurate records, and ensuring quality standards are met.
• Attending hospital meetings, managing the service budget, and stepping in to support frontline delivery when needed.

To be a successful Service Coordinator, what will you need?

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on‑call, and respond to emergencies.

Interested? The closing date for applications is 23.59 on Tuesday 18th November 2025.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.