Service Coordinator

British Red Cross; Greater London; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A charitable organization is seeking a Service Coordinator to lead a dedicated team that assists individuals from hospital to home. The role encompasses managing hospital referrals, supporting staff, and ensuring the seamless delivery of services. Candidates should have experience in team management, strong communication skills, and the ability to use IT systems effectively. This position offers flexible working hours, generous leave, and various employee benefits, contributing to the community's well-being.

Benefits

Flexible working hours

36 days annual leave

Up to 6% contributory pension

Career & learning opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on-call, and respond to emergencies.

Responsibilities

• Act as the main point of contact for hospital and community referrals.
• Coordinate and support a team of staff and volunteers to deliver services.
• Monitor service delivery, maintain accurate records, and ensure quality standards are met.
• Attend hospital meetings, manage the service budget, and step in to support frontline delivery when needed.

Skills

Experience managing or supervising people

Strong communication skills

Ability to build relationships with health professionals

Confidence using IT systems

Flexible approach

Job description

Service Coordinator - Assisted Discharge

Location: St Mary's Paddington, covering London

Salary: £23,590 to £25,155 per annum, pro rata plus ILW of £3,344, if residing & working in London

Hours: 35 per week (Mon-Fri)

Contract: Fixed term contract until 30th September 2026

Are you ready to lead a team that helps people move from hospital to home with dignity and care?

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about supporting people in crisis and making a real difference in your community? As a Service Coordinator, you’ll be the vital link between hospital referrals and care at home. You’ll manage a team of staff and volunteers, ensuring services are delivered safely, efficiently, and with heart. This role is central to our mission of connecting human kindness with human crisis.

What will a day in the life of a Service Coordinator involve?

• Act as the main point of contact for hospital and community referrals.
• Coordinate and support a team of staff and volunteers to deliver services.
• Monitor service delivery, maintain accurate records, and ensure quality standards are met.
• Attend hospital meetings, manage the service budget, and step in to support frontline delivery when needed.

To be a successful Service Coordinator, what will you need?

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on-call, and respond to emergencies.

Interested? The closing date for applications is 23.59 on 25th December 2025.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.