Service Coordinator

Sunbelt Rentals UK & Ireland; Grangemouth; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading equipment rental company is looking for a Service Coordinator in Grangemouth, Scotland. In this role, you will be responsible for supporting the rental desk operation through administrative tasks and customer communications. Ideal candidates should have experience in customer service, strong communication skills, and the ability to manage multiple tasks. The role offers a flexible rewards package including generous holiday allowance, life assurance, and a pension scheme.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a customer service role, preferably in a rental or service environment.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Communicating with customers regarding breakdowns.
• Controlling customer repair administration.
• Collating breakdown information for reports.
• Coordinating transport logistics for equipment.

Skills

Customer communication

Administrative support

Transport coordination

Problem-solving

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

It’s not about what you know. It’s who you are. As a Service Coordinator you’ll be doing one of the most important jobs in our business looking after our customers. Primarily working on the hire desk, you will be tasked with supporting the rental desk operation by providing an effective and efficient office administration service that complies with company policies.

You will be providing administrative support to the business by undertaking a wide range of activities involving the maintenance of key business systems and processes. In the varied role you will be responsible for -

• Communicating with customers on the telephone or via email in regards to breakdowns
• Control of customer repair administration
• Collating breakdown information
• Transport coordination
• Observation and tagging or returned equipment
• Raising purchase orders for the Workshop/Office
• Assisting with the Hire Desk administration

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.