Service Coordinator

Arden Personnel; England; On-site; GBP 28,000 - 33,000; Full time

Job summary

An admin support company in Redditch is seeking a Service Coordinator to manage service orders on SAP and support engineers and the office team. This full-time, permanent position offers a salary between £28,000 and £33,000 plus benefits. Responsibilities include accurate order management, documentation control, and invoicing. Ideal candidates will have strong admin skills and SAP experience, alongside effective communication abilities. The role promotes a structured work environment with flexible hours.

Benefits

30 days holiday including bank holidays

Company pension scheme

Training opportunities

Christmas company bonus

Preventative medical check-ups

Dog-friendly company

Employee events

Drinks and fruit available

Qualifications

• Strong admin skills with excellent organisation and attention to detail.
• Confident managing multiple priorities in a busy office environment.
• Comfortable with data entry, documentation control, and deadline-driven tasks.

Responsibilities

• Create and manage service orders on SAP, ensuring all details are accurate.
• Order required parts promptly and keep engineers updated on delivery timelines.
• Process invoicing for air testing and air/micro testing.

Skills

Strong admin skills

Excellent organisation

Attention to detail

Clear communication skills

Good Microsoft Office skills

Tools

SAP

ERP system

Job description

Ready for a role where your admin skills genuinely keep the wheels turning? We re recruiting for a Service Coordinator in Redditch to support engineers and the wider office team managing service orders on SAP, parts ordering, contracts, job sheets and invoicing. Permanent, full-time, £28,000 £33,000 + benefits.

Location: Redditch

Hours: Full-time, Monday to Friday

Salary: £28,000 £33,000 per annum

Working Pattern: Office-based with flexible working hours

If you re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You ll join a busy Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly.

Why This Role Stands Out

• Full-time, permanent position in a busy and supportive service environment
• Flexible working hours
• 30 days holiday including bank holidays
• Company pension scheme
• Training opportunities (including SAP/ERP support for the right person)
• Christmas company bonus
• Preventative medical check-ups
• Dog-friendly company
• Employee events
• Drinks and fruit available

Your Responsibilities

• Create and manage service orders on SAP, ensuring all details are accurate
• Save and maintain service documentation (POs, quotes, costing sheets) on the service server
• Update contract service schedules including values, visit numbers, and contract/live dates
• Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time
• Order required parts promptly and keep engineers updated on delivery timelines
• File order confirmations and manage parts sign-out where required
• Update SAP to confirm whether parts were collected or delivered to site
• Match PO parts against job sheets and ensure labour is entered correctly
• Support billing once job sheets are received and processed
• Mark invoiced jobs on the service calendar for tracking and follow-up
• Process invoicing for air testing and air/micro testing (labour + analysis costs)
• Ensure job sheets are attached to SAP and sent with invoices when required
• Maintain accurate records in service and contract folders
• Handle warranty visit administration, confirming cover and filing documentation correctly
• Monitor service calendars and chase outstanding job sheets and missing documents
• Coordinate calibration returns based on engineer notifications
• Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)
• Raise return entries to ensure full traceability
• Enter POs on SAP using dummy numbers and reconcile costs once invoices are received
• Ensure invoices and job sheets are issued, attached, and filed correctly

What We re Looking For Essential

• Strong admin skills with excellent organisation and attention to detail
• Confident managing multiple priorities in a busy office environment
• Comfortable with data entry, documentation control, and deadline-driven tasks
• Clear communication skills and the confidence to coordinate across teams
• Good Microsoft Office skills

Desirable

• SAP experience (or similar ERP system)
• Previous experience in service administration, order processing, or technical support
• Understanding of purchase orders and invoicing processes
• ERP/SAP familiarity highly desirable (training may be available for the right person)

Ready to Apply?

We re reviewing CVs for this Service Coordinator role now early applications are encouraged.

We recruit across Redditch, Bromsgrove, Studley, Henley in Arden, Evesham, Alcester, Bidford on Avon, Leamington Spa, Warwick & Stratford upon Avon. We re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.