Service Coordinator

Path Recruitment Ltd; Chelmsford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A recruitment agency is looking for a Service Coordinator for a fixed term contract near Chelmsford. The role involves scheduling engineers, managing customer enquiries, and providing administrative support. Candidates should have experience in similar positions and preferably hold a Full UK driving license. This role offers a salary of up to £35,000 and opportunities for career progression.

Benefits

Up to £35,000 DOE

Monday to Friday 8am - 4.30pm

20 days holiday plus bank holidays

Opportunity for career progression

In-house training

Qualifications

• Experience as a service coordinator, controller, planner, or administrator.
• Familiarity with busy, fast-paced environments.
• Full UK driving license preferred.

Responsibilities

• Schedule engineers' diaries and provide administrative support.
• Deal with customer enquiries via phone or email.
• Promote and upsell products/parts.
• Manage a portfolio of sites and customers.
• Ensure paperwork and CRM logs are up to date.
• Liaise with facility and construction site managers.

Skills

Scheduling engineers' diaries

Customer service

Account management

Technical support

CRM software usage

Job description

Service Coordinator (Fixed Term Contract)

Are you looking for a role where you have the opportunity to progress your career further? Then this could be the role for you. We are recruiting for a service coordinator on a fixed term contract, to join an international company based near Chelmsford. This company provides vertical access solutions and equipment to customers worldwide, supplying to more than 100 countries. With over 50 years experience within the industry, they have become an industry leader, ensuring customer value is at the forefront of the business, as well as safety, efficiency and productivity.

Benefits of the Service Coordinator:

• Up to £35,000 DOE
• Monday to Friday 8am - 4.30pm
• 20 days holiday plus bank holidays (which increase to 25 after 1 year of employment)
• Opportunity for career progression
• Provide in house training

Job Role:

• As the service coordinator, you will be scheduling engineers diaries, as well as providing any administrative support.
• You will be dealing with customer enquiries either through the phone or by email.
• Promoting and upselling of products/parts to customers.
• You will be providing account management for a portfolio of sites and customers.
• Ensure all paperwork and logs on CRM systems are up to date.
• You will be liaising with facility and construction site managers to support any field activities.
• You will follow up on any quotes, creating purchase orders and ordering of any parts required.

Previous Experience:

You will have previous experience as a service coordinator, service controller, service planner, or service administrator, workshop controller, or workshop scheduler. It would be ideal if you held a Full UK driving license. You will have previously worked within a busy, fast paced environment. It would be ideal if you had previous experience managing a team of engineers workloads, providing technical support to customers.

Apply for the service coordinator role today, or call us on 01933 667229, email [e-mail]