Service Coordinator

British Red Cross; Bournemouth; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A national charity organization based in Bournemouth is looking for a Service Coordinator to lead a team that helps individuals transition from hospital to home. This role involves the management of staff and volunteers, ensuring the delivery of services is safe and effective. The ideal candidate should have experience in team management, strong communication skills, and a flexible approach. Working hours are part-time with a salary of approximately £23,590 to £25,155 per annum pro rata.

Benefits

Flexible working options

36 days annual leave

Contributory pension scheme

Learning & Development opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Experience managing or supervising people in a team environment.
• Confidence using IT systems and managing service records.
• Willingness to work evenings and respond to emergencies.

Responsibilities

• Act as the main point of contact for hospital and community referrals.
• Coordinate and support a team of staff and volunteers.
• Monitor service delivery and maintain accurate records.
• Manage the service budget and support frontline delivery when needed.

Skills

Managing people

Strong communication

IT systems proficiency

Flexible approach

Job description

Details

• Location: Based at the Royal Bournemouth Hospital with occasional work at Poole Hospital
• Salary: £23,590 to £25,155 per annum, pro rata
• Hours: 21 per week (Mon, Thurs & Fri 8am-4pm)
• Contract: Permanent
• Additional Requirement: Applicants must have a full manual UK driving licence (2 years)

Are you ready to lead a team that helps people move from hospital to home with dignity and care? Do you thrive in a fast‑paced environment where no two days are the same? Are you passionate about supporting people in crisis and making a real difference in your community? As a Service Coordinator, you’ll be the vital link between hospital referrals and care at home. You’ll manage a team of staff and volunteers, ensuring services are delivered safely, efficiently, and with heart. This role is central to our mission of connecting human kindness with human crisis.

Day in the life

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery, maintaining accurate records, and ensuring quality standards are met.
• Attending hospital meetings, managing the service budget, and stepping in to support frontline delivery when needed.

Qualifications

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on‑call, and respond to emergencies.

Interested? The closing date for applications is 23.59 on Tuesday 18th November 2025.

Benefits

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.