Service Coordinator

Manpower UK Ltd; Birtley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A UK-based recruitment agency is seeking a dedicated individual for a customer service and administrative role. Responsibilities include answering calls, recording details, scheduling services, and maintaining documentation. Ideal candidates will have excellent communication skills, experience in maintenance planning, and strong organizational abilities. This position offers an opportunity to contribute effectively while engaging with customers and engineers in a dynamic environment.

Qualifications

• Strong communication and customer service skills are essential.
• Proven experience in maintenance planning and understanding of transport operations required.
• Excellent organisational skills and the ability to manage time effectively.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Accurately record breakdown details and generate job cards.
• Plan and schedule services and maintenance appointments.

Skills

Strong communication and customer service skills

Proven experience in maintenance planning

Excellent organisational and time management abilities

Proficiency in Microsoft Office

Attention to detail

Strong problem-solving skills

Job description

Key Responsibilities

• Answer incoming calls and respond promptly to customer inquiries.
• Accurately record breakdown details and generate job cards for tracking.
• Plan and schedule services, repairs, and maintenance appointments for vehicles and equipment.
• Update customers on repair progress and resolve queries effectively.
• Liaise with engineers to obtain job updates and ensure timely completion of work.
• Arrange maintenance for engineer's service vans and monitor transport requirements.
• Coordinate logistics and ensure compliance with transport regulations.
• Handle administrative tasks including photocopying, scanning, and distributing documents to customers.
• Maintain accurate records and ensure all documentation is filed appropriately.

Skills & Requirements

• Strong communication and customer service skills.
• Proven experience in maintenance planning and understanding of transport operations.
• Excellent organisational and time management abilities.
• Proficiency in Microsoft Office and basic administrative systems.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Attention to detail and strong problem-solving skills.