Service Coordinator

Almond Care Services; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Almond Care Services seeks a Service Co-ordinator to oversee rostering, training, supervision, and administration for the Supported Living operational team. You will ensure safe staffing, monitor qualifications, and support recruitment and development activities.

Regular visits to services will help maintain high-quality care and compliance with CQC standards. Based in Birmingham, the role requires coordinating across teams, maintaining rotas, and providing on-call coverage plus escalation when

Responsibilities

• Ensure the service is staffed appropriately so that continuity of support is maintained.
• Ensure that assigned staff have the right skills, qualifications, compliance and training.
• Liaise with senior management to ensure sufficient cover for all visits and rota planning; advise on recruitment needs as required.
• Complete and distribute rotas monthly and communicate changes to senior management.
• Ensure staff can attend shifts as rostered and sign in accordingly.
• Enrol all new starters to complete mandatory training and arrange sign-off on key competencies.
• Progress inductions including shadowing shifts and final competency sign-off.
• Review staff training records and enrol those needing refreshers within expiry deadlines.
• Coordinate training for support teams including face-to-face and virtual events.
• Provide regular updates on training data and completion rates.
• Quality monitoring of people we support.
• Conduct supervisions and appraisals with senior management and record actions.
• Participate in monthly team meetings to provide and gather feedback and update action plans.
• Maintain regular communication with the support teams to offer support and coordinate as required.
• Complete regular observations to ensure high-quality support.
• Carry out spot checks on people we support files to keep them complete and updated.
• Ensure services comply with CQC requirements: inductions and training, and that appraisals/supervisions are completed.
• Keep online system updated and ensure information inputted is accurate, including testing records.
• Ensure staff have access to accident/incident reporting and report incidents to the senior leadership team.
• Ensure all incidents are acted upon and debriefs are completed with updated documentation.
• Liaise with professionals involved to keep them informed with relevant information.
• Ensure documentation complies with current guidance by CQC and other frameworks.
• Identify suitably skilled/compliant staff to meet Care Planning requirements; review current staff for suitability and availability.
• Participate in shortlisting and interviewing candidates; conduct safer recruitment checks and contribute to interview questions.

Job description

Position: Service Co-ordinator

Reports to: Head of Supported Living

Department/service: Operational Team

Purpose:

To coordinate all Support teams to ensure that the service is safe at all times and the people we support have the appropriate staffing.

Duties and responsibilities:

Rostering

• 1. Ensure the service is staffed appropriately so that continuity of support is maintained.
• 2. Ensure that assigned staff have the rights skills, qualifications, compliance and training to support the people we support.
• 3. Liaise with the senior management to ensure that there is sufficient cover to deliver all visits and that new people we support are planned into the rota in a timely manner. Advise on recruitment needs as required.
• 4. Complete and distribute rotas monthly to all appropriate parties. Approach appropriately skilled staff to request for them to cover shifts. Communicate any changes to rotas to the senior management team.
• 5. Ensure staff can attend shifts as rota'd and sign in accordingly

Training and Development

• 6. Enrol all new starters to complete mandatory training and follow-up as necessary in a timely manner to ensure full completion. Arrange with the Senior management for sign off on key competencies with the relevant people.
• 7. Progress new starter inductions including arranging shadowing shifts. Ensure final sign off of induction and competency is completed by an appropriately trained staff member.
• 8. Conduct regular review of staff training records, enrol those requiring refreshers within expiry deadlines.
• 9. Coordinate training for support teams including face to face events, virtual events etc.
• 10. Provide regular updates as required on training data, completion rates, etc.

Supervisions

• 11. Quality monitoring of people we support
• 12. Together with the senior management, conduct supervisions and appraisals of the support team and ensure lessons learned and action plans are recorded and acted upon accordingly.
• 13. Together with the senior leadership team, participate in monthly team meetings with the support teams to provide and gather feedback, people we support updates, and ensure lessons learned and action plans are recorded and acted upon.
• 14. Maintain regular communication with the support teams to offer support, knowledge or to coordinate the same as required.
• 15. Complete regular observations on the staff team to ensure that the support offered is to a high quality.

Administration

• 16. Carry out spot checks on people we support files to ensure they are complete and updated regularly.
• 17. Ensuring that our services complies with CQC requirements: ensure staff receive proper induction and mandatory training, and that appraisals and supervisions are completed in line with requirements
• 18. Make sure that the online system is regularly updated and that the information inputted is accurate, including record of testing
• 19. Ensure staff have access to accident/incident reporting and are aware of the procedure. Report any accidents at work to the senior leadership team.
• 20. Ensure that all incidents are acted upon and that debriefs are completed as well as updating the supporting documentation.
• 21. Liaising with professionals involved in the people we support to ensure that they are kept up to date with relevant information.
• 22. Ensure the compliance of all documentation in line with current guidance set out by CQC and other frameworks.

Recruitment

• 23. Identify appropriately skilled/trained and compliant staff to meet Care Planning requirements. Review current staff to establish their suitability and availability and ensure any vacancies are recruited to.
• 24. Participate in the shortlisting and interviewing process, identifying potential candidates.
• 25. Conduct safer recruitment checks of applicants and contribute to interview questions, ensuring any queries are addresses.

Additional

• 26. Participate in the on-call rota. Provide out of hours support to staff and people we support as necessary. Escalate enquiries to the senior leadership team where additional support is needed.
• 27. Support on the ground, supporting the team, covering shifts where cover is needed.
• 28. Support with other tasks as reasonably requested by the Senior leadership team
• 29. Visiting all services on a regular basis to ensure that the people we support have the opportunity to voice any concerns that they may have