Service Controller

Linde Material Handling Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading material handling company in England is looking for a Service Controller. The ideal candidate will excel in customer communication and have exceptional organizational skills, supporting field engineers in delivering top-notch service. Familiarity with IT systems, especially Excel and SAP, is a plus. This position requires a proactive, team-oriented individual skilled in handling customer inquiries under pressure. It offers a chance to contribute significantly to improving service delivery standards.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong decision-making and prioritization skills.
• Able to work under pressure and meet deadlines.

Responsibilities

• Handle customer calls and maintain communication standards.
• Support the engineering team to enhance customer service.
• Manage breakdown control and dispatch service engineers.

Skills

Excellent communication skills

Customer handling

IT skills (Excel)

Organizational skills

Decision-making

Team player

Tools

SAP

Job description

Job Overview

Successful applicants will be familiar with customer call handling and logging, organizing and planning engineer dispatch supported by effective and clear communication. The successful applicant will be expected to establish and maintain excellent customer contact and call handling standards, and support and communicate with their engineering team, thus ensuring customers, both internal and external, receive an outstanding level of service.

With daily customer contact for breakdown management and control of a team of field-based service engineers, the service controller plays an important part in Linde providing a first‑class level of on‑site service and will have a pivotal role in the continual improvement of our customer service delivery.

Responsibilities & Skills

• Be an excellent communicator with first‑class customer handling skills.
• Experience of working within a fast‑paced customer service environment.
• Have a confident and pleasant telephone manner.
• Possess strong decision‑making and prioritization skills.
• Be committed and self‑driven.
• Be a team player, with a flexible approach to their workload.
• Have well‑developed IT skills, particularly Excel. Knowledge of SAP would be advantageous.
• Able to work under pressure and achieve deadlines and targets.
• Have exceptional organizational skills.