Service Contracts Manager

TURNERFOX RECRUITMENT LTD; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading security solutions provider in London seeks an experienced Service Manager to oversee multiple service contracts in CCTV and access control. You will manage client relationships, monitor performance, and ensure exceptional service delivery. The ideal candidate has a strong background in the security industry and excellent communication skills. This full-time role offers a competitive salary, bonuses, and hybrid working options.

Benefits

Competitive salary + bonus scheme

Company vehicle or car allowance

Ongoing professional development

Flexible working options

Qualifications

• Proven experience as a Service Contracts Manager or similar role in the security industry.
• Background in CCTV, access control, intruder alarms or fire & life safety systems.
• Strong commercial understanding and contract management skills.

Responsibilities

• Manage multiple service and maintenance contracts across security systems.
• Build and maintain strong client relationships to drive satisfaction and renewals.
• Monitor SLA and KPI performance to ensure service levels are met.
• Prepare reports and updates for clients on service performance.

Skills

Commercial understanding

Client relationship management

Technical understanding of security systems

Organizational abilities

Communication skills

Education

Technical or commercial qualification (HNC or equivalent)

Job description

Location: London and surrounding areas Salary: Competitive + Benefits + Bonus Industry: Electronic Security, CCTV, Access Control, Fire & Intruder Alarm Systems

Are you an experienced Service Manager or Service Account Manager with a background in CCTV, security systems, or access control? This is a fantastic opportunity to join a well-established and growing electronic security solutions provider, managing key client contracts and ensuring exceptional service delivery.

You’ll oversee multiple service and maintenance contracts, working closely with clients, engineers, and internal teams to deliver first-class results. This role combines customer relationship management, commercial awareness, and technical understanding of security systems -making it ideal for someone who enjoys both people and process management.

Key Responsibilities for Service Manager

• Manage a portfolio of service and maintenance contracts across CCTV, intruder alarm, access control, and security systems.
• Build and maintain strong client relationships to drive satisfaction, retention, and renewals.
• Identify opportunities for additional works, upgrades, and contract extensions to increase account value
• Monitor SLA and KPI performance to ensure all service levels are met.
• Work with field engineers and helpdesk teams to coordinate resources effectively.
• Prepare reports and updates for clients on service performance and contract delivery.
• Ensure compliance with health & safety, NSI, and industry standards.
• Stay up to date with new technologies within CCTV, access control, and integrated security systems
• Act as an escalation point for contract or service-related issues.

Skills & Experience Required

• Proven experience as a Service Contracts Manager, Service Account Manager, or Contracts Coordinator in the security industry
• Background in CCTV, access control, intruder alarms, or fire & life safety systems
• Strong commercial understanding and contract management skills.
• Excellent communication and organisational abilities.
• Technical or commercial qualification (HNC or equivalent).
• Security clearance (SC/DV) advantageous but not essential.
• Competitive salary + bonus scheme
• Company vehicle or car allowance (if applicable)
• Hybrid / flexible working options
• Ongoing professional development and training
• Supportive, people-focused culture within a leading UK security systems company

Keywords:

Service Contracts Manager, Service Account Manager, Contracts Manager, CCTV Engineer, Security Systems Manager, Access Control, Intruder Alarm, Fire Alarm, Electronic Security, Security Industry, Maintenance Contracts, Customer Relationship Management, NSI, Service Delivery, Technical Security

Interested? Send you CV to TurnerFox Recruitment or call for more details