Service Contracts Manager

TurnerFox Recruitment; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Service Contracts Manager in London to manage client contracts in the electronic security sector. The ideal candidate will oversee service and maintenance contracts, ensuring high client satisfaction and compliance with industry standards. A background in CCTV and access control is essential. Competitive salary and flexible working options are offered.

Benefits

Company vehicle or car allowance

Ongoing professional development

Supportive work culture

Qualifications

• Proven experience in service contracts management in the security industry.
• Strong understanding of security systems including CCTV and intruder alarms.
• Excellent communication and organizational skills.

Responsibilities

• Manage a portfolio of service and maintenance contracts.
• Build and maintain strong client relationships.
• Monitor SLA and KPI performance.

Skills

Service Contracts Management

CCTV systems knowledge

Access control systems

Client relationship management

Organizational skills

Education

Technical or commercial qualification (HNC or equivalent)

Job description

Service Contracts Manager

Location: London and surrounding areas
Salary: Competitive + Benefits + Bonus
Industry: Electronic Security, CCTV, Access Control, Fire & Intruder Alarm Systems

Are you an experienced Service Contracts Manager or Service Account Manager with a background in CCTV, security systems, or access control? This is a fantastic opportunity to join a well-established and growing electronic security solutions provider, managing key client contracts and ensuring exceptional service delivery.

You’ll oversee multiple service and maintenance contracts, working closely with clients, engineers, and internal teams to deliver first‑class results. This role combines customer relationship management, commercial awareness, and technical understanding of security systems – making it ideal for someone who enjoys both people and process management.

Key Responsibilities

• Manage a portfolio of service and maintenance contracts across CCTV, intruder alarm, access control, and security systems.
• Build and maintain strong client relationships to drive satisfaction, retention, and renewals.
• Identify opportunities for additional works, upgrades, and contract extensions to increase account value.
• Monitor SLA and KPI performance to ensure all service levels are met.
• Work with field engineers and helpdesk teams to coordinate resources effectively.
• Prepare reports and updates for clients on service performance and contract delivery.
• Ensure compliance with health & safety, NSI, and industry standards.
• Stay up to date with new technologies within CCTV, access control, and integrated security systems.
• Act as an escalation point for contract or service‑related issues.

Skills & Experience Required

• Proven experience as a Service Contracts Manager, Service Account Manager, or Contracts Coordinator in the security industry.
• Background in CCTV, access control, intruder alarms, or fire & life safety systems.
• Strong commercial understanding and contract management skills.
• Excellent communication and organisational abilities.
• Technical or commercial qualification (HNC or equivalent).
• Security clearance (SC/DV) advantageous but not essential.

Benefits

• Competitive salary + bonus scheme.
• Company vehicle or car allowance (if applicable).
• Hybrid / flexible working options.
• Ongoing professional development and training.
• Supportive, people-focused culture within a leading UK security systems company.

Keywords: Service Contracts Manager, Service Account Manager, Contracts Manager, CCTV Engineer, Security Systems Manager, Access Control, Intruder Alarm, Fire Alarm, Electronic Security, Security Industry, Maintenance Contracts, Customer Relationship Management, NSI, Service Delivery, Technical Security.

Interested? Send your CV to TurnerFox Recruitment or call for more details.