Service Colleague

ASDA; Tees Valley; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Colleague discount 15%

Discounts on Asda services

Flexible pay access

Company pension

Wellbeing benefits

Inclusion networks

Parental leave policies

Recognition programme

Special offers across services

Job summary

ASDA in Hartlepool is seeking a Service Colleague to join our store team in a full-time role with a permanent seasonal contract and night shifts. You will work 36 hours per week, including nights, supporting the customer experience from stocking shelves to checkout.

You'll be part of a friendly, fast-paced team where great service and teamwork are essential. The role covers a variety of store areas to meet customer needs, with opportunities to learn and grow within the business.

Qualifications

• Strong customer service and a friendly, helpful approach.
• Team player with ability to work across store areas.
• Reliable and punctual with flexibility for shifts.

Responsibilities

• Stock shelves and unpack deliveries.
• Assist with picking online orders and serving at the checkout.
• Support in store operations including improving the customer experience.
• Adapt to a range of store areas to meet customer needs.

Skills

Customer service

Teamwork

Reliability

Positive attitude

Will ing to learn

Communication skills

Job description

Job Title

Service Colleague

Location

Hartlepool

Employment Type

Full time

Contract Type

Permanent Seasonal

Shift Pattern

Work Shift: Nights

Hours per Week

36

Pay Rate

£15.64

Category

Retail Hourly Colleagues, Sales Staff

Closing Date

21 September 2026

At Asda, we want you to find your everything. As a Service Colleague in our store team, you'll be at the heart of the customer experience, serving with heart and pride. Whether you're stocking shelves, unpacking deliveries, picking online orders, serving at the checkout or even perfecting pizzas, you'll play a vital role in the smooth running of our operation while putting customers at the heart of everything you do. Comfortable working across a range of store areas, you'll adapt to the needs of our customers and business, delivering a great experience wherever you're needed. You'll be part of a friendly, fast-paced team where great service and teamwork are everything.

What makes a brilliant Service Colleague:

• Customer-focused: You enjoy helping people and making their experience a positive one.
• Team player: You work well with others and support your colleagues.
• Reliable: You show up ready to work and take pride in what you do.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Willing to learn: You're open to training and keen to build your skills.

What you'll bring:

• A friendly and helpful approach to customer service.
• Willingness to work in a fast-paced customer service environment.
• Good communication skills and a team mindset.
• Flexibility to work a range of shifts, including weekends and evenings

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.