Service Colleague

Asda; South Shields; Hybrid; GBP 22,000 - 25,000; Part time

Benefits offered by this job

Colleague discounts

Staff discounts on Asda services

Pension scheme

Wellbeing support

Flexible pay options

Job summary

Asda is hiring a Service Colleague in South Shields for a part-time fixed-term role. You will support customer service across store areas, handle deliveries, online orders, and checkout duties while delivering a friendly, efficient shopping experience.

The role requires flexibility to cover nights and weekends, with a focus on teamwork and reliable attendance. Competitive rate and store benefits apply.

Qualifications

• Experience in customer-facing roles is preferred.
• Able to work nights and weekends.
• Strong communication and teamwork skills.

Responsibilities

• Serve customers with heart and pride across store areas.
• Stock shelves and unpack deliveries.
• Pick online orders and prepare items for checkout.
• Process transactions at the checkout and assist customers.

Skills

Customer service

Teamwork

Communication

Flexibility

Positive attitude

Job description

Job Title

Service Colleague

Location

South Shields

Employment Type

Part time

Contract Type

Fixed Term

Shift Pattern

Work Shift: Nights

Hours per Week

22.5

Pay Rate

£15.64

Category

Retail Hourly Colleagues, Sales Staff

Closing Date

11 October 2026

At Asda, we want you to find your everything. As a Service Colleague in our store team, you'll be at the heart of the customer experience, serving with heart and pride. Whether you're stocking shelves, unpacking deliveries, picking online orders, serving at the checkout or even perfecting pizzas, you'll play a vital role in the smooth running of our operation while putting customers at the heart of everything you do. Comfortable working across a range of store areas, you'll adapt to the needs of our customers and business, delivering a great experience wherever you're needed. You'll be part of a friendly, fast‑paced team where great service and teamwork are everything.

What makes a brilliant Service Colleague:

• Customer-focused: You enjoy helping people and making their experience a positive one.
• Team player: You work well with others and support your colleagues.
• Reliable: You show up ready to work and take pride in what you do.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Willing to learn: You’re open to training and keen to build your skills.

What you’ll bring:

• A friendly and helpful approach to customer service.
• Willingness to work in a fast‑paced customer service environment.
• Good communication skills and a team mindset.
• Flexibility to work a range of shifts, including weekends and evenings

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.